Jarod Ee
Student At ITE College East
Summary
Adept at enhancing customer experiences and surpassing sales targets, I excelled in fast-paced environments at Guzman Y Gomez and other notable establishments. Skilled in food preparation and customer service, my proactive approach resulted in significant cleanliness and efficiency improvements, demonstrating a keen ability to meet and exceed employer expectations with both hard and soft skills. Although now transferring from a different sector of work, I believe I am able to bring good assets into this position of an entry-level job as an operations executive at Schenker Singapore (Pte) Ltd and work as a person who is willing to learn ways to operate the program in a cost-effective manner whilst meeting all requirements and ensure all operations go smoothly as much as possible
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Crew
Guzman Y Gomez
Singapore
05.2024 - Current
- Maintained a clean and organized work environment for improved customer experiences.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Supermarket Sales Assistant
Cold Storage
Singapore
11.2023 - 03.2024
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
Service Crew
Dopa Dopa Creamery
Singapore
10.2022 - 01.2023
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Replenished serving stations with fresh food and cleaned up spills.
Service Crew
Kentucky Fried Chicken
Singapore
10.2021 - 12.2021
- Reconciled receipt totals, cash and credit payments to address shortages.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High School Diploma -
04.2001 -
O Level, N Level -
04.2001 -
Skills
Customer Service
Safe handling standards
Food preparation procedures
Basic food preparation
Beverage Preparation
Microsoft or Google Office Tools
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Certification
Food Hygiene Certificate
Timeline
Service Crew - Guzman Y Gomez
05.2024 - Current
Food Hygiene Certificate
05-2024
Supermarket Sales Assistant - Cold Storage
11.2023 - 03.2024
Service Crew - Dopa Dopa Creamery
10.2022 - 01.2023
Service Crew - Kentucky Fried Chicken
10.2021 - 12.2021
Institute Of Technical Education - High School Diploma,
04.2001 -
Bukit View Secondary School - O Level, N Level,
04.2001 -