Surianty Osman
Summary
Proven track record in enhancing customer engagement and streamlining service operations, as demonstrated at Nene's Chicken. Skilled in efficient task completion and verbal communication, I excel in fast-paced environments, significantly improving customer satisfaction. Adept at multitasking and fostering teamwork, my approach has consistently led to positive outcomes and repeat clientele.
Overview
17
17
years of professional experience
Work History
Service Crew
Nene's Chicken
11.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Door Host
Mahligai Manis
01.2005 - 12.2008
- Contributed to team success by assisting with various tasks including coat check, bartending, or security as needed.
- Supported venue reputation through diligent adherence to dress code, age verification, and other entrance policies.
- Upheld high standards of professionalism while interacting with diverse clientele in a fast-paced environment.
- Demonstrated versatility and adaptability by adjusting to changes in venue policies or procedures with ease.
- Conveyed important information to guests regarding promotions, upcoming events, and venue updates.
- Increased guest satisfaction by promptly addressing their concerns or inquiries at the door.
- Fostered positive relationships with regular patrons through attentive service and recognition of their preferences.
- Collaborated with management to develop event-specific door procedures for seamless execution of special events.
- Worked alongside marketing team members in promoting specific themed nights or events, contributing to increased attendance.
- Ensured compliance with local laws and regulations related to alcohol consumption, identification checks, and safety protocols.
- Maintained a safe and welcoming environment by addressing any conflicts or disputes in a professional manner.
- Provided exceptional customer service which led to an increase in repeat clientele and positive online reviews.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
Tequila Promoter
Mahligai Manis
01.2005 - 12.2008
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Identified potential marketing opportunities to increase brand awareness.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Liaised between clients and internal teams to address any questions or concerns, ensuring smooth operation of promotions.
- Assisted in planning promotional events to ensure seamless execution and maximum impact on target audience.
- Collaborated with event organizers to create engaging promotional materials and strategies.
- Motivated team members to meet and exceed sales targets.
Receptionist
Java Authenthic
01.2008 - 06.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
No Degree - Infrastructure And Desktop Support
Ask Training
JTC Summit07.2024
Skills
- Customer Service
- Efficient task completion
- Performance Improvement
- Customer Engagement
- Interactive communication skills
- Telephone Etiquette
- Adaptability and Flexibility
- Dependable and Cooperative
- Customer Relations
- Guest service
- Collaboration and Teamwork
- Multitasking and Organization
Timeline
Service Crew
Nene's Chicken
11.2021 - 02.2022
Receptionist
Java Authenthic
01.2008 - 06.2008
Door Host
Mahligai Manis
01.2005 - 12.2008
Tequila Promoter
Mahligai Manis
01.2005 - 12.2008
No Degree - Infrastructure And Desktop Support
Ask Training
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