James Tey Poh Kok
Healthcare Technologies Professional
Singapore,Singapore
Summary
Dedicated Senior Manager with over 20 years of exceptional management performance. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Well-versed in operations management, healthcare domain knowledge and excellent team building.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Senior Manager, Technical Deployment Team
Integrated Health Information Systems Pte Ltd
Singapore , Singapore
2001.06 - Current
- Coordinated scheduled releases and updates.
- Created presentations and infographic for platform release enhancement communications.
- Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
- Planned and orchestrated end-to-end processes
- Collaborated with project developers, quality assurance team members and business analysts.
- Managed release validation through development, testing and production phases.
- Provided strategic plans to senior management for approval by internal stakeholders and aligned development teams.
- Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
- Collaborated with software development project departments to align engineering efforts towards prescribed release schedule deadlines.
- Oversaw deployment of operating system patches, security improvements and hardware compatibility updates.
- Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
- Set release management lifecycles according to internal business goals and ongoing development realities.
- Recruited subject matter experts to tackle advanced release deficits and unforeseen development obstacles hindering scheduled iterations.
- Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
- Managed implementation of medical administration software.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Investigated and corrected or escalated project problems.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Collaborated with project members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Managed program and provider separations during corporate split.
System Management Specialist
Premiere Information Systems Pte Ltd
Singapore , Singapore
1997.09 - 2000.05
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Coordinated [Type] projects, defined scope, and managed milestones.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Drove operational improvements which resulted in savings and improved profit margins.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
High School Diploma -
Institute of Administrative Management
UK 1995.03 - 1996.06
Skills
Working with vendors
Timeline
Senior Manager, Technical Deployment Team
Integrated Health Information Systems Pte Ltd
2001.06 - Current
System Management Specialist
Premiere Information Systems Pte Ltd
1997.09 - 2000.05
High School Diploma -
Institute of Administrative Management
1995.03 - 1996.06
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