Philip Cheah Foo Liang

Building strong rapport with business users from Singhealth, National Health Group (NHG) and National University Singapore Hospital (NUSH) cluster, conducting project management which covers requirements analysis, system implementation, and training and providing ongoing application support.

Digital Transformation for the healthcare system and complicated processes either on-premises or to cloud solutions.

Role and Responsibilities

• Provide ongoing application support and be involved in various stages of SDLC.
• Manage vendor selection process (calling, evaluation and awarding of tenders).
• Conduct user requirement analysis for the development/implementation of new systems and enhancements to existing systems, including involvement system integration testing phase.
• Evaluate potential solutions, change management and make recommendations to resolve business problems.
• Prepare and deliver functional specifications, perform application configuration, unit testing, functional testing, documentation and coordinate user acceptance testing.
• Liaise closely with business users and build a good rapport.
• Liaise closely with vendors/or IT teams in project implementation, engage key users and support personnel in the pre/post deployment process by project methodologies and policies.
• Manage team by monitoring the work progress to meet project requirements for medium to large projects.
• Provide 24/7 primary application maintenance support.

• Strategy & Planning Participate in strategic and operational governance processes of business as a member of the senior management team.
• Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Develop and maintain an appropriate IT organizational structure that supports the needs of the business. Establish IT departmental goals, objectives, and operating procedures.
• Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development. Assess and communicate risks associated with IT investments.
• Develop, track, and control the information technology annual operating and capital budgets. Develop business case justifications and cost/benefit analyses for IT spending

Project Accomplishment

• Call Saving Exercise - Saving about RM200k Annually
• Server Consolidation - Hyper V / VM Ware/ Acropolis
• SSL VPN / IP VPN Sec - 25 Branches to HQ
• Primary Data Centre & Disaster Recovery Centres (2016')
• Advance Threat Protections (End Point/ Network/Email Gateway/SIEM)
• Helpdesk Ticketing System
• Ibis Hotel / Boutique Hotel / Mercure Hotel Data Centre and Infrastructure
• IT Operation SOP Standardization
• Risk Management
• Business Continuinity Plan (BCP)

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains the organisation's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  Directs technological research by studying the organisation's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  Directs technological research by studying organisation goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data centres.
  Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery, backup procedures, and information security and control structures. Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
  Maintains the organisation's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  Directs technological research by studying organisation goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data centres.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery, backup procedures, and information security and control structures.

Member of leadership team in the company.
• New IT Infrastructure: Project Sponsor for the IT infrastructure integration with MRP for 24x7 Operation
• New IT Transformation on business application; established technical strategy for business-enabling solutions on IT architecture.
• IT Transformation – People: Resolved internal team conflict and reshaped the team toward all-for-one and one-for-all mind set.
• Constantly conduct operations assessment, identify gap or opportunities, design solutions and implement service improvement ensuring operation service quality is delivered.
• Restructured IT Disaster Recovery – reassessed the oversize DR model for business-critical system

• IT operation portfolio management and prioritisation including infrastructure networking, data centre, telecommunication and server farm, IT security, end-user computing

Project Accomplisment

• MRP & CRP System factory
• Remote Helpdesk Management
• Restructure VLANs Network
• Messaging Email Migration from Exchange to Linux Sendmail
• Setup the MIS department and run the operation.
• Implement Thumbprint Attendance System
• Implement the MIS System in the MIS department and Engineering department to keep track of all the daily essential work operations. 8) Implement the BOSS Payroll System
• Implement the SDSL line services to help them saved cost more than $1.2million
• Implement the Centralize EMAIL System to link the TAIWAN and Indonesia Branch office to save expenses cost more than $1.5millon
• Manage the entire technical setup comprising data centre infrastructure, data communication facilities and technical personnel to ensure target service levels to the user are met.
• Knowledge and understanding beyond the technical business requirements that drive technical directives such as M/O Systems or ERP Systems. 13)Support the management in defining a strategic vision for the engineering of software-intensive systems.
• Translate the strategic vision into an aggressive but achievable strategic research and engineering plan such as Engineering Database System. 15)Lead the technical review.
• Articulate new technical areas for focus and help build the core. 17)Represent the company at meetings to advocate for the company's technical vision, strategy, and plans.
• Oversee a network of security solutions that safeguard the company's assets, intellectual property and computer systems or database systems such as instruction detection systems, and DoS (Denial Of Services).
• Work with outside consultants as appropriate for independent security audits.
• Identify technology needs and solutions, and develop and recommend cost-effective technical system improvements.
• Define and Set priority to each assignment.
• Responsible for the Payroll System functioning well, including the hardware and software. 23)Implement Cost Saving Phone System Project, which help the company save $600,000 in 10 years' time