Mohammad Haifi Bin Kamarolzaman
Bar Manager/Operations Manager
Singapore,singapore
Summary
Experienced and dedicated Bar & Operations Manager with over 10 years in the Food & Beverage industry, combining strong leadership with hands-on expertise in bar operations, team management, and exceptional customer service. Skilled in developing and executing innovative beverage menus, managing inventory and costs, and creating seamless guest experiences. Proven ability to lead diverse teams in fast-paced environments while maintaining high service standards and operational efficiency. Passionate about mixology and known for crafting unique, high-quality cocktails that drive customer satisfaction and brand distinction.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Bar Manager
CAPASSO
11.2023 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Motivated staff to perform at peak efficiency and quality.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Operation Manager
Fu Lin Bar & Kitchen
11.2018 - 11.2023
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Implemented customer feedback systems to identify areas for improvement in both the dining experience and operational processes.
- Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Streamlined reservation process with a user-friendly booking system that enhanced the guest experience from start to finish.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
Bar Manager
Notti Restaurant & Bar
09.2018 - 07.2020
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Motivated staff to perform at peak efficiency and quality.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
Bar Manager
ILLIDO PTE LTD
11.2017 - 09.2018
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Motivated staff to perform at peak efficiency and quality.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
Bar Manager
Notti Restaurant & Bar
02.2017 - 11.2017
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Motivated staff to perform at peak efficiency and quality.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
Senior Bar Supervisor
Caffe B The Shoppes @ MBS
08.2016 - 02.2017
- Completed bar opening and closing procedures.
- Poured and prepared mixed drinks for over customers daily.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Purchased supplies according to expected demand.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Assistant Manager
Supply & Demand Rooftop Bar (Esplanade)
11.2015 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
Operation Supervisor
Chotto Matte
03.2015 - 11.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Organized implementation of new banners, displays, and menus.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Captain
Kinki Rooftop Bar
09.2014 - 03.2015
- Completed bar opening and closing procedures.
- Poured and prepared mixed drinks for over customers daily.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Purchased supplies according to expected demand.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bar Supervisor
UNA @ One Rochester
03.2014 - 09.2014
- Completed bar opening and closing procedures.
- Poured and prepared mixed drinks for over customers daily.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Purchased supplies according to expected demand.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Courier Driver
Aramex
09.2013 - 03.2014
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Followed company policies and procedures during shift.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Verified package information to check for accuracy and completeness.
- Drove safely at all times to avoid accidents and harm.
- Operated vehicle safely in highly congested areas with no traffic violations.
Courier Driver
Singapore Post Limited
07.2013 - 09.2013
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Followed company policies and procedures during shift.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Verified package information to check for accuracy and completeness.
- Drove safely at all times to avoid accidents and harm.
- Operated vehicle safely in highly congested areas with no traffic violations.
Bar Manager
Ying Yang Rooftop Bar
09.2010 - 07.2013
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Motivated staff to perform at peak efficiency and quality.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
Bar Supervisor
Insomnia Live Music
05.2009 - 09.2010
- Completed bar opening and closing procedures.
- Poured and prepared mixed drinks for over customers daily.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Purchased supplies according to expected demand.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender cum Server
Sunset Bay Garden Beach Bar
01.2008 - 03.2009
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Education
PSLE -
Tampines North Primary School
Singapore 01.1993 - 01.1998
GCE 'N' Level -
Ngee Ann Secondary School
Singapore 01.1999 - 01.2002
Nitec Cert - Multimedia Technology
ITE East MacPherson
Singapore 01.2003 - 01.2005
Skills
Bar management
Menu development
Restaurant management
Supervisory experience
Customer relations
Cost control
Relationship building
Health codes compliance
Inventory management
Performance monitoring
Wine and liquor expertise
Team leadership
Sales promotion
*Expected Salary:
$5000
Timeline
Bar Manager
CAPASSO
11.2023 - Current
Operation Manager
Fu Lin Bar & Kitchen
11.2018 - 11.2023
Bar Manager
Notti Restaurant & Bar
09.2018 - 07.2020
Bar Manager
ILLIDO PTE LTD
11.2017 - 09.2018
Bar Manager
Notti Restaurant & Bar
02.2017 - 11.2017
Senior Bar Supervisor
Caffe B The Shoppes @ MBS
08.2016 - 02.2017
Assistant Manager
Supply & Demand Rooftop Bar (Esplanade)
11.2015 - 06.2016
Operation Supervisor
Chotto Matte
03.2015 - 11.2015
Captain
Kinki Rooftop Bar
09.2014 - 03.2015
Bar Supervisor
UNA @ One Rochester
03.2014 - 09.2014
Courier Driver
Aramex
09.2013 - 03.2014
Courier Driver
Singapore Post Limited
07.2013 - 09.2013
Bar Manager
Ying Yang Rooftop Bar
09.2010 - 07.2013
Bar Supervisor
Insomnia Live Music
05.2009 - 09.2010
Bartender cum Server
Sunset Bay Garden Beach Bar
01.2008 - 03.2009
Nitec Cert - Multimedia Technology
ITE East MacPherson
01.2003 - 01.2005
GCE 'N' Level -
Ngee Ann Secondary School
01.1999 - 01.2002
PSLE -
Tampines North Primary School
01.1993 - 01.1998
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