Ishaq Abdul Talib
Talent Aquisition (HR)
Aljunied
Summary
To excel in the particular field through perseverance, self-upgrading, commitment and continued improvement.
Recruitment Officer with 7 years of experience in the field. Able to use proven strategies and techniques to drive recruitment initiatives and policies. Drove new initiatives to be able to aid in better inflow of candidates and better processing speed of recruitment. Surpassed department in recruitment numbers of various security positions monthly while spearheaded briefings solely.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Human Resource Officer (Recruitment)
Certis Cisco Security Pte Ltd
2016.05 - Current
- Implemented HR solutions to integrate HR strategy with business objectives
- Advised candidate on suitability of positions based on recruitment requirements
- Conduct interview process and arrange pre-employment medical checkups
- Participated in process improvement projects to support recruitment efforts
- Conduct briefing on HR related matters for new staff and current staff such as Auxiliary Police Officers, Auxiliary Police Officer-Enforcements, Aviation Security Officers, Protection Officers, Security Concierge Officers and Enforcement Officers (NEA, URA, LTA, HDB and MEV)
- Handled roadshows and attended public events to drive recruitment numbers
- Visited Army camps, Home Team Academy for career engagements.
- Enhanced team performance with effective communication strategies, promoting collaboration and problemsolving
- Streamlined resource allocation for optimized efficiency and cost savings by evaluating project requirements
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant standards and guidelines
- Promoted a culture of continuous improvement encouraging employees to suggest innovative ideas for better resource management practices
Temporary Customer Service Executive
Wangz Business Centre
2015.08 - 2016.01
- Handled incoming calls, general enquiries and administration
- Assist in arranging of appointments
- Data entry and prepared membership forms
- Revert to client's enquiries by sending out emails
- Filed and handed daily incoming payments and expenses
- Made inquiries or do research/source for information on food catering.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Implemented new protocols to optimize team performance and deliver consistent results
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery
Reservation Executive
Pan Pacific Marketing Services
2013.10 - 2015.06
- Attended to incoming calls, general enquiries and administration
- Attended to Pacific Club members, VIP Guests
- Handled 3rd party hotel websites for guest's bookings
- Generated reports for sales and targeted sales.
Assistant Watch Officer (Administration)
Singapore Police Force
2011.01 - 2013.06
- Address internal officer's queries and concerns on admin matters; make logistical arrangements
- Liaise with various departments appointed to support organisation
- Record case notes in company's ATS system, indentation of uniform, follow up documentation and escalate critical matters to provide
- Additional support to officer of on duty
- Support and buddy new colleagues when tasked
- Quick Response Team (Reservist) - Sea Games, General Election
- OBM (Hotel Raid) (Reservist)
- Crime Prevention Advisories (Reservist).
- Maintained high levels of data accuracy in logs and records by adhering to strict documentation standards
- Provided real-time updates on emerging threats to inform decision-making processes across the organization
- Developed comprehensive situation reports, contributing to the overall understanding of complex incidents and events
- Handled administrative requirements, maintained records and submitted operational reports
Education
Higher Nitec in Integrated Logistics Management -
ITE College East
Singapore 2009.01 - 2011.04
Nitec in Service Skill Office -
ITE College East
Singapore 2008.01 - 2008.04
GCE 'N' Levels -
Broadrick Secondary School
Singapore 2003.01 - 2007.04
Skills
Personal Qualities
- Willing to go the extra mile to accomplish tasks.
- A dedicated and pleasant worker who is trustworthy, responsible and willing to learn new things.
- Ability to work with different people and multitask by actively performing own duties and learning new things.
Earliest Availability Period
1 Month Notice
Personal Information
- Date of Birth: 09/07/90
- Gender: Male
- Nationality: Singaporean
Languages
English
Malay
Timeline
Human Resource Officer (Recruitment)
Certis Cisco Security Pte Ltd
2016.05 - Current
Temporary Customer Service Executive
Wangz Business Centre
2015.08 - 2016.01
Reservation Executive
Pan Pacific Marketing Services
2013.10 - 2015.06
Assistant Watch Officer (Administration)
Singapore Police Force
2011.01 - 2013.06
Higher Nitec in Integrated Logistics Management -
ITE College East
2009.01 - 2011.04
Nitec in Service Skill Office -
ITE College East
2008.01 - 2008.04
GCE 'N' Levels -
Broadrick Secondary School
2003.01 - 2007.04
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