Shahidah Gihan Bte Mohd Parwaze
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
16
16
years of professional experience
Work History
Service Operations Executive
Certis CISCO Security Pte Ltd
04.2017 - Current
- Conduct daily service/security performance audit complete with observation reports
- Handling customer complaints/ major incidents/ security issues
- Keeping accurate records of discussions and correspondence with customers
- Analyzing statistics and data to determine the level of customer service
- Develop feedback or complaints procedures
- Improving customer service procedures, policies and standards
- Participate in Airport Survey Quality flights (ASQ) to assist in operations and provide feedback for improvement
Temperature Screening Supervisor (Covid Time)
Certis CISCO Security Pte Ltd
04.2020 - 12.2022
- Checking temperature for Departure & Arrival passenger
- Conduct health questions if needed
- Ensure to keep physical spacing of at least 1 meter
- Ensure the Temperature Screening equipment and Screening Stations are all equipment and ready to use
- Escort passengers to Medical Centre if detected with high temperature
- Update documentation
- Handle officers & deployed them accordingly
- Few admin duties
Changi Experience Agent
Changi Airport Group (P-Serv Pte Ltd)
11.2014 - 04.2017
- Deliver welcoming and friendly customer service to walk in or call in passenger’ / internal staffs
- Promptly responded to general inquiries and information
- Acted patiently and professionally to passengers’ feedback / complaints
- Handling Lost & Found within the Airport premises
- Extend Extra-Mile service to engaged with passengers’
Patient Care Officer
National Cancer Centre Singapore
11.2008 - 10.2014
- Greet and service patients in a professional, courteous and timely manner
- Worked closely with other professional team members (including doctors and nurses)
- Assisting doctors in the consultation room; mainly Cancer patients
- Maintain patient records: organize paperwork and input in the medical system
- Check out patients with basic knowledge about services performed, post service and payments
- Handling tasks of scheduling patients’ appointment and maintaining the schedule in the working system
Education
Higher Nitec - Business (4 Modules)
ITE CENTRAL
01.2014
Pharmacy Assistant Course -
NTUC LEARNINGHUB PTE LTD
01.2009
GCE N Levels -
TEMASEK SECONDARY SCHOOL
01.2006
PSLE -
GRIFFITHS PRIMARY SCHOOL
01.2002
Skills
- OAS System
- Microsoft Office
- Internet
- Follow-up and after sales service
- Clear communication
- Analytic thinking
- Teamwork
- Leadership
- Entrepreneurship
- Basic Security knowledge
Accomplishments
- EXCELLENT SERVICE AWARD, 2019
- STAR AWARD
Personal Information
- Ethnicity: Punjabi
- Date of Birth: 06/29/90
- Gender: Female
- Nationality: Singapore Citizen
- Marital Status: Single
- Religion: Islam
Timeline
Temperature Screening Supervisor (Covid Time)
Certis CISCO Security Pte Ltd
04.2020 - 12.2022
Service Operations Executive
Certis CISCO Security Pte Ltd
04.2017 - Current
Changi Experience Agent
Changi Airport Group (P-Serv Pte Ltd)
11.2014 - 04.2017
Patient Care Officer
National Cancer Centre Singapore
11.2008 - 10.2014
Pharmacy Assistant Course -
NTUC LEARNINGHUB PTE LTD
GCE N Levels -
TEMASEK SECONDARY SCHOOL
PSLE -
GRIFFITHS PRIMARY SCHOOL
Higher Nitec - Business (4 Modules)
ITE CENTRAL
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