Irene Algarme
Singapore
Summary
Experienced residence officer and customer service professional with a proven track record of 15 years in the industry. Skilled in managing property operations, ensuring tenant satisfaction, and maintaining high occupancy rates. Adept at developing and implementing effective service and retaining tenants. Strong communication and interpersonal skills, with a demonstrated ability to build positive relationships with clients/residents, vendors, and team members. Detail-oriented and organized, consistently delivering exceptional service and exceeding expectations. Committed to providing top-notch customer service while maximizing property value and profitability.
Overview
21
21
years of professional experience
Work History
RESIDENCE OFFICER
Edmund Tie & Company Property Management Services Pte. Ltd
2013.11 - Current
- Facilitate residents' needs by managing car parking and card applications for Sentosa Cove Management, while also coordinating bookings for oceanfront condominium facilities for events.
- Serve as the primary point of contact for residents, promptly addressing inquiries, handling requests, and resolving complaints with a proactive and customer-centric approach.
- Collaborate closely with technicians to ensure timely resolution of property repair and maintenance issues, maintaining high standards of operational efficiency and resident satisfaction.
- Manage the receipt and notification process of residents' parcels and mail, ensuring seamless delivery and communication.
- Coordinate logistics for guests and residents, including processing applications for movers and contractors involved in renovation projects, ensuring smooth and efficient operations.
- Execute general administrative duties with precision and attention to detail, supporting overall operational effectiveness and adapting to evolving responsibilities as assigned.
ADMINISTRATOR and RECEPTIONIST
CBM Pte Ltd (Royal Bank of Scotland)
2010.12 - 2013.11
- Ensure the reception lobby maintains a pristine appearance, adhering to workplace safety standards and ensuring a secure environment.
- Welcome and guide visitors and clients to their designated locations promptly, while notifying staff of their guests' arrival with courtesy and efficiency.
- Manage inbound calls and emails on the general hotline, adeptly handling inquiries and resolving concerns to maintain high levels of customer satisfaction.
- Register all visitors and vendors diligently, ensuring they are escorted until their host is available, fostering a professional and hospitable atmosphere.
- Efficiently coordinate meeting room bookings and ensure timely setup of necessary equipment and materials for seamless proceedings.
- Provide valuable assistance in organizing events and functions, contributing to their success through meticulous planning and logistical support.
- Maintain optimal levels of utilities and stationery supplies across multiple levels, ensuring inventory is well-stocked and orders are placed promptly.
- Execute general administrative duties proficiently, demonstrating versatility and readiness to support varied operational needs as required.
CONCIERGE
CBM Pte Ltd (The Sail @ Marina Bay account)
2009.02 - 2010.12
- Highly personable and dedicated professional adept at extending warm and sincere welcomes to walk-in guests and residents.
- Known for delivering prompt and accurate service while ensuring exceptional customer satisfaction through efficient communication across multiple channels
- Skilled in providing comprehensive facilities and services tailored to meet client needs and expectations
- Experienced in organizing and coordinating arrangements to enhance client experiences
- Proficient in handling general administrative tasks with a proactive approach to any assigned duties
CUSTOMER CARE SPECIALIST
IBM DAKSH Business Process Services
2007.06 - 2007.12
- Responsible to take inbound calls from customers and provide solutions to their queries Responsible in directing customer’s call to the appointed department Refer complaints of product and service failure to appropriate departments for investigation
- Educating customers on products and services offered, matching product benefits with customer needs Responsible in updating customer accounts information Doing up-selling and cross-selling apple products to customers Booked an appointment to apple store upon customer’s request Perform general administrative tasks and any other duties as assigned
INBOUND SALES REPRESENTATIVE
Vision-X Incorporated (AT&T)
2007.03 - 2007.06
- Deal with all calls politely, courteously, professionally & assertively Understand the customers’ needs through effective listening and questionings skills Match customers’ needs to Clients’ products and services Use negotiation and influencing skills to overcome objections and gain the customers’ buy-in Communicate relevant information to internal and external customers and sharing learning with colleagues Adhere to agreed processes, meeting required work standards, targets and objectives Perform general administrative tasks and any other duties as assigned
CUSTOMER SERVICE OFFICER
SMART Communication, Inc.
2005.02 - 2006.12
- Simulate the role of a Wireless Center frontline officer Record all transactions per daily basis
- Take full responsibility for relevant customer complaints, queries, and requests Process end-to-end handling of subscriber requests Promoting plan subscription and promos Maintain good relationship with subscribers Software troubleshooting for all mobile units
RECEPTIONIST
Check-Inn Hotel
2004.01 - 2004.10
- Receive guest upon arrival and process check-in Process advanced reservations, took bookings and fulfilled particular requirements Operate the switchboard, messages and enquiries in a disciplined manner Post all transactions to make sure that all bills are kept up-to-date Prepare cash for bank delivery and ensured that all floats are accurate at the end of shift
Education
Bachelor of Science in Computer Science -
AMA Computer College, Philippines
Bachelor of Science in Commerce Major in Computer Science -
Colegio De San Agustin, Philippines
01.2000
Skills
- Proficient in Microsoft Office
- Time Management
- Ability to Work under pressure
- Adaptable
- Quick Learner
- Able to Build Relationship
- Work Coordination
- Innovation and Creativity
- Strategic Planning
Trainingsandawards
- February 2013- Comply with Workplace Safety and Health Policies and Procedure
- April 2013- Microsoft Excel 2010 (Basic and Intermediate)
- Year 2012- For living the Jones Lang Lasalle Performance Standards and for Contributing to the Success of Royal bank of Scotland account
- Year 2011- Outstanding Achievements on Royal Bank of Scotland account by Jones Lang Lasalle Recognition in 2011
- Year 2011- Exceptional Performance in Property Services daily operations on Royal bank of Scotland account by Jones Lang Lasalle Recognition in 2011
- November 2010- Provide GEM Service
Timeline
RESIDENCE OFFICER
Edmund Tie & Company Property Management Services Pte. Ltd
2013.11 - Current
ADMINISTRATOR and RECEPTIONIST
CBM Pte Ltd (Royal Bank of Scotland)
2010.12 - 2013.11
CONCIERGE
CBM Pte Ltd (The Sail @ Marina Bay account)
2009.02 - 2010.12
CUSTOMER CARE SPECIALIST
IBM DAKSH Business Process Services
2007.06 - 2007.12
INBOUND SALES REPRESENTATIVE
Vision-X Incorporated (AT&T)
2007.03 - 2007.06
CUSTOMER SERVICE OFFICER
SMART Communication, Inc.
2005.02 - 2006.12
RECEPTIONIST
Check-Inn Hotel
2004.01 - 2004.10
Bachelor of Science in Computer Science -
AMA Computer College, Philippines
Bachelor of Science in Commerce Major in Computer Science -
Colegio De San Agustin, Philippines
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