Summary
Overview
Work History
Education
Skills
Locations
Brands
Personal Information
Awards
References
Timeline
Hi, I’m

Henry Lim

Henry Lim

Summary

Passionate Hotelier with over 25 years of experience working in 18 cities.

Overview

25
years of professional experience

Work History

Edmund Tie & Company Property Management Services Pte Ltd

Residence Manager
09.2022 - 11.2023

Job overview

  • Overseeing high end property at Marina Bay Residences with major focus on renovation and upgrading works, budgeting, AGM, recruitment of talents, customer service and training to enhance service excellence
  • Completed all upgrading and refurbishment works within a year in September 2023
  • Highlights: 1) Replacement of air-conditioning system, intercom system & full technology solutions, existing analog CCTV & car Barrier systems, pool timber decking, common area LED lighting and signages
  • 2) Upgrading of all common areas and facilities rooms 3) Building façade repainting work 4) Implementing new EV chargers, lobby digital eScreen, banking electronic payment and new uniform for Concierge team.

Park Regis Hotel Singapore

General Manager
12.2019 - 06.2021

Job overview

  • Overseeing the Hotels financial results, Service Excellence & Owner relationship
  • Managed Hotels P&L well during Covid19 with strong partnership with the government and corporations
  • Managed owner office building located next to the hotel.

Self Employed

Hospitality Consultant
07.2016 - 11.2019

Job overview

  • Providing consultancy & management services for Hotels’ and Commercial Properties Project contract (Jun18-Apr19): PT Marina Ancol Green Hotel (MAGH), Jakarta
  • Provide consultancy and management services to the group hotel & property management portfolio in Jakarta, Bogor, Kendari, Kubang
  • Oversee all hotel renovation, pre-opening, project, feasibility study, design, recruitment, restructuring, training, rebranding, post opening management
  • Implemented new banking cafe concept for the group banking business
  • Groomed local talents to fulfil company succession plan
  • Project contract (Aug16-Apr17): Sanjiang Tourism Co
  • Ltd/Domus Resort Hotel and Convention Xianning, Hubei
  • Oversee the holding company’s portfolios which includes Hotels, Resorts & Spas, Hotel Apartment & Villas, and Property Management
  • Identified and grooming of local talents to fulfil company succession plan
  • Set up new Hotel and Food & Beverage subsidiary companies i.e
  • Domus Hotels & Resorts and Tai Yi Court respectively.

Oakwood Asia Pacific (Hotel/Serviced Residence)

General Manager
10.2009 - 06.2016

Job overview

  • Opened first Service Apartment in Chengdu-Oakwood Residence Funder Chengdu in May 2011
  • Opened the company first Service Apartment in Shanghai -Oakwood Residence Shanghai in April 2010
  • Took 4 months to open each property and profitability within the first month of operations
  • Owners need not inject fund to support the operating of both properties after opening.

The ASCOTT Group (Hotel/Serviced Reisidence/Serviced Office/Commercial Mall)

Regional General Manager
06.2009 - 09.2009

Job overview

  • Restructured Property & Increased profitable Overseeing 5 serviced residences in Beijing, Tianjin & Dalian as Area General Manager
  • Increased US$2.4 million in GOP against budget for Properties in Beijing and Tianjin
  • Increased property portfolio from 3 to over 20 properties within 3 years in China as China Vice President
  • Oversee group operations, product, service excellence, owner relationship and financial result as Group Vice President
  • Managed the groups Pre-Opening Team, Service Excellence, Product & Financial Performances, Owner Relations & newly acquired CITADINES brands in Europe
  • 2008: Country GM (Indochina), generated the highest turnover in the region
  • Head the business expansion in Indochina region
  • Managed mixed-use complex projects (Hotel Apartments, Serviced Offices, Offices, Shopping Malls & Property Management) for the group.

UTAHLOY (HOLDINGS) CO LTD, HONG KONG

Head –Operations (China)
05.2002 - 05.2003

Job overview

  • Assisted owner in restructuring the company’s business portfolio ranging from property development, management of international schools
  • Provides an advisory role in their business ventures in China and oversees the opening of all new upcoming projects
  • Managed UTAHLOY International School and Golden Lake Garden villas for lease to Consulate General and MNC CEO.

Oakwood Asia Pacific, Singapore

Regional Operations Manager
04.1997 - 05.2002

Job overview

  • Managing and ensuring successful completion of startup of various serviced apartment projects in Asia/Pacific region
  • Promoted to Regional Operations Manager overseeing the group property financial result, service excellence, owner relationship and business development in Asia
  • Pioneer executives start up Asia Pacific office and increased property portfolio from zero to over 30 properties.

Le Grove Serviced Apartment, Singapore (CDL property)

Resident General Manager
07.1996 - 04.1997

Job overview

  • Responsible for the opening of the first serviced apartment for City Development Limited (CDL)
  • Successfully developed and implemented Sales & Marketing program resulting in achieving 90% occupancy rate after 5 months of operations.

Shangri-La Hotel Beijing, China

Director of Rooms
11.1994 - 06.1996

Job overview

  • Managing all activities, service excellence, optimal financial result of the Rooms Division with accountability to Front Office, Housekeeping Laundry, Transportation, Health club, Retail shops, Engineering, Security, Executive Club Floor and Business Centre
  • In charge of US$8 million refurbishment of the hotel guest rooms and some public areas
  • Increased Room & MOD revenue by 18.3% in GOP in 1995 against 1994, the highest increase registered amongst other Shanghai-La hotels in China.

Sheraton Hotel, Tianjin, China

Director of Rooms
06.1993 - 09.1994

Job overview

  • Responsible for managing all activities, service excellence and optimal financial result of the Rooms Division with accountability to Front Office, Housekeeping Laundry, Transportation, Health club, Retail shops, Engineering, Security, Executive Club Floor and Business Centre
  • In charge of the hotel renovation program in guest rooms, reception, and lobby areas
  • Transformed the hotel to a 5-star status.

Holiday Inn Crowne Plaza Harbor View, Xiamen, China

Front Office Manager
06.1991 - 06.1993

Job overview

  • Set up the Front Office department during pre-opening and managed the Front Office department
  • Involved in the upgrading conversion activities from Holiday Inn to Crowne Plaza status.

Hilton, Shanghai

Asst Front Office Manager
01.1990 - 06.1991

Hilton, Melbourne, Australia

Night Manager
04.1988 - 01.1990

Regent Melbourne, Australia

Duty Manager
05.1987 - 04.1988

Orchard Hotel, Singapore

Assistant Manager
05.1986 - 05.1987

Negara Hotel, Singapore (Managed By: Mandarin Singapore International)

Duty Manager
04.1983 - 05.1986

Education

Footscray Institute of Technology (Renamed: Victoria University, Melbourne)

Post Graduate Diploma in Tourism & Hospitality Management

Diploma in Hotel Management-with Honors (AHLEI), USA

Ecole Hotelier de Lausanne, School of Hotel Management, Switzerland & SHATEC Singapore

Certificate in Hotel Management – Distinction

The University of Economics

Executive Program on Vietnam
01.2007

Vietnam National University, Hanoi (Hanoi School of Business)

Executive Development Program on Vietnam
01.2007

Tsinghua University

Executive Program on China
01.2004

Cornell University (USA)

Certificate in Marketing & Sales Tactics
01.1994

American Hotel & Motel Association (Renamed: American Hotel & Lodging Educational Institute)

Certified Rooms Division Executive, CRDE
01.1986

American Hotel & Lodging Educational Institute (AHLEI), USA

Certified Hotel Administrator, CHA
01.1986

Skills

  • Emergency Response
  • Property Management
  • Staff Supervision
  • Interpersonal Skills
  • Analytical Thinking
  • Conflict Resolution
  • Decision Making
  • Attention to Detail
  • Building Maintenance
  • Team Building
  • Budgeting and Financial Management
  • Marketing and Advertising
  • Adaptability and Flexibility
  • Customer Service
  • Project Management
  • Problem Solving
  • Organizational Skills
  • Performance Management
  • Time Management
  • Staff Training
  • Staff Communication
  • Public Speaking
  • Crisis Management
  • Relationship Building
  • Preventive Maintenance
  • Safety Standards and Compliance

Locations

  • Jakarta
  • Singapore
  • Bangkok
  • Manila
  • Yangon
  • Tokyo
  • Seoul
  • Hanoi
  • Beijing
  • Shanghai
  • Guangzhou
  • Tianjin
  • Xiamen
  • Chengdu
  • Wuhan
  • Xianning
  • Melbourne
  • Los Angeles

Brands

  • Shangri-la
  • Hilton
  • Sheraton
  • Regent
  • Crowne Plaza
  • Ascott
  • Oakwood
  • CDL
  • Singapore Mandarin group

Personal Information

  • Nationality: Singaporean
  • Marital Status: Married

Awards

  • Appointed Chief Judge - Front Office Operations Competition - Fujian Tourism Bureau, China (1992)
  • Appointed Visiting Lecturer - Tourism & Hospitality faculty, Lujiang University, Xiamen China (1993)
  • Number One Position - China Best 100 Serviced Apartment Award- ASCOTT (2003 - 2005)
  • ASCOTT China Best General Manager Award (2004)
  • Appointed Visiting Lecturer - (EMBA), Beijing University (2004)
  • Board of Director - Thailand & Singapore Chamber of Commerce (2007)
  • Vietnam Golden Dragon Award - ASCOTT (2006 - 2008)
  • Outstanding Individual Award-Business Performance (2008) (Chairman of Hanoi people government committee)

References

  • Mr Robert Grealy, SVP -Operations (Kettler, USA), regrealy@gmail.com, +1-703-4620212
  • Mr John Yao, Owner-(Yao Consulting, Singapore), zohnyao@hotmail.com, +65-97264822
  • Mr Peter Lucas, Managing Director (Habitat Hospitality, Thailand), peter.lucas243@gmail.com, +66-922685576

Timeline

Residence Manager

Edmund Tie & Company Property Management Services Pte Ltd
09.2022 - 11.2023

General Manager

Park Regis Hotel Singapore
12.2019 - 06.2021

Hospitality Consultant

Self Employed
07.2016 - 11.2019

General Manager

Oakwood Asia Pacific (Hotel/Serviced Residence)
10.2009 - 06.2016

Regional General Manager

The ASCOTT Group (Hotel/Serviced Reisidence/Serviced Office/Commercial Mall)
06.2009 - 09.2009

Head –Operations (China)

UTAHLOY (HOLDINGS) CO LTD, HONG KONG
05.2002 - 05.2003

Regional Operations Manager

Oakwood Asia Pacific, Singapore
04.1997 - 05.2002

Resident General Manager

Le Grove Serviced Apartment, Singapore (CDL property)
07.1996 - 04.1997

Director of Rooms

Shangri-La Hotel Beijing, China
11.1994 - 06.1996

Director of Rooms

Sheraton Hotel, Tianjin, China
06.1993 - 09.1994

Front Office Manager

Holiday Inn Crowne Plaza Harbor View, Xiamen, China
06.1991 - 06.1993

Asst Front Office Manager

Hilton, Shanghai
01.1990 - 06.1991

Night Manager

Hilton, Melbourne, Australia
04.1988 - 01.1990

Duty Manager

Regent Melbourne, Australia
05.1987 - 04.1988

Assistant Manager

Orchard Hotel, Singapore
05.1986 - 05.1987

Duty Manager

Negara Hotel, Singapore (Managed By: Mandarin Singapore International)
04.1983 - 05.1986

Footscray Institute of Technology (Renamed: Victoria University, Melbourne)

Post Graduate Diploma in Tourism & Hospitality Management

Diploma in Hotel Management-with Honors (AHLEI), USA

Ecole Hotelier de Lausanne, School of Hotel Management, Switzerland & SHATEC Singapore

Certificate in Hotel Management – Distinction

The University of Economics

Executive Program on Vietnam

Vietnam National University, Hanoi (Hanoi School of Business)

Executive Development Program on Vietnam

Tsinghua University

Executive Program on China

Cornell University (USA)

Certificate in Marketing & Sales Tactics

American Hotel & Motel Association (Renamed: American Hotel & Lodging Educational Institute)

Certified Rooms Division Executive, CRDE

American Hotel & Lodging Educational Institute (AHLEI), USA

Certified Hotel Administrator, CHA

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Henry Lim