Hakim Wahab

• Spearheaded the successful implementation of the Learning Management System (LMS), streamlining training processes and enhancing employee learning experiences
• Directed the iLearn Project, leading the transition from Dashboard 2.0 to 3.0, with significant advancements:
• Monitoring Complaint Trends: Integrated analytics for tracking customer complaints related to bus captains’ performance after completing the Customer Service Improvement Programme (CSIP)
• Backend Enhancements: Overhauled data transformation and handling systems for improved efficiency and reporting capabilities
• UI/UX Improvements: Redesigned the interface to enhance user experience for training administrators and stakeholders
• Delivered a scalable and intuitive platform, empowering managers with actionable insights to improve training outcomes
• Led the development of the iSMART Project, a cutting-edge Virtual Reality (VR) training system, revolutionizing bus captain training through immersive learning:
• Created four training modules addressing key scenarios, such as assisting elderly passengers, managing wheelchair users, supporting visually impaired passengers, and handling passengers with strollers
• Transitioned from traditional role-playing methods to unbiased VR-based assessments with automated performance feedback
• Achieved operational savings through diesel and energy reductions by replacing physical buses with VR training environments
• Ensured seamless integration of VR technology with existing training programs, increasing staff engagement and retention of critical skills
• Utilized data analytics and visualization tools to evaluate training effectiveness, proactively addressing gaps in performance
• Championed LEAN initiatives to streamline training development and deployment, achieving significant cost and time savings
• Represented SBS Transit Ltd at SITCE 2024 to showcase the iSMART Project as an innovation in public transport training
• Awarded LEAN Silver Award for streamlining Hazard Awareness Training and Test (HATT) processes, improving efficiency and reducing preparation times
• Successfully implemented the iSMART VR Training System, transforming bus captain training while achieving measurable operational savings in energy and diesel consumption
• Delivered the iLearn Project by introducing Dashboard 3.0 with advanced analytics, improved user experience, and enhanced backend capabilities:
• Enabled real-time complaint trend monitoring to assess the long-term impact of training programs on bus captain behavior
• Optimized data handling and reporting, improving managerial oversight and decision-making
• Introduced scalable learning solutions, benefiting over 400 employees and achieving company-wide adoption of innovative training technologies
• Recognized as a leader in innovation and corporate social responsibility, contributing to initiatives such as the Bread Collection Programme and the SBST Charity Virtual Challenge

• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.

Processed inbound emergency contacts via 995 hotline.

Enhanced accessibility of SOPs for operations control personnel through mobile application digitization.

Ensured effective management of firefighting operations at Ang Mo Kio Fire Station.

Enhanced skills of firefighters in managing difficult incidents such as hazmat and fire rescues.