Kenneth Chua
Summary
Dynamic professional with a proven track record at SBS TRANSIT LTD, specializing in network troubleshooting and fostering strong relationships. Excelled in enhancing system operations and mentoring teams, demonstrating exceptional computer skills and critical thinking. Adept at administrative support, ensuring efficient office operations and data integrity at MPH Bookstore.
Friendly and highly organized, with strong ability to troubleshoot technical issues and provide effective solutions. Possesses foundational knowledge in computer systems, networking, and software applications, along with skills in problem-solving and customer service. Capable of delivering high-quality support to enhance user experience and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Officer
SBS TRANSIT LTD
04.2022 - 04.2024
- Ensured smooth operation of critical systems
- Groomed team talents through robust professional development program and training opportunities.
- Worked closely with vendors and partners on integrations, infrastructure and enterprise solutions.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Maintained buses interior and exterior budget and expenses.
Admin Assistant
MPH Bookstore
05.2018 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - DIPLOMA IN ENGINEERING SYSTEMS & MANAGEMENT
REPUBLIC POLYTECHNIC
WOODLANDS01-2022
HIGHER NITEC ITE - E-commerce
ITE COLLEGE EAST
SIMEI 01-2016
O-LEVEL CERT -
TAMPINES SECONDARY SCHOOL
TAMPINES 01-2013
Skills
- Network troubleshooting
- Computer skills
- Remote support
- Office administration
- Training and mentoring
- Administrative support
- Microsoft Word
- Microsoft Excel
- Incident management
- Critical thinking
- Strong problem solver
Certification
- Electric Vehicle and Hybrid Electric Vehicle Maintenance Management
- Workplace Safety and Health
- Manage Work at Height
- Hazards and Risk Control Management
- Continuous Process improvement
- First Aid Certification
- Class 3 & 4 Driver's License
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Technical Support Officer
SBS TRANSIT LTD
04.2022 - 04.2024
Admin Assistant
MPH Bookstore
05.2018 - 03.2019
Diploma - DIPLOMA IN ENGINEERING SYSTEMS & MANAGEMENT
REPUBLIC POLYTECHNIC
HIGHER NITEC ITE - E-commerce
ITE COLLEGE EAST
O-LEVEL CERT -
TAMPINES SECONDARY SCHOOL
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