MOHAMMED ZULKARNAIN UNUS
Summary
Attentive Steward with 23 years of experience and background in the golf industry. Reliable steward with proven customer service skills to meet demands of busy golf flights. Successful at managing multiple tasks in fast-paced setting. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests to create enjoyable experiences.
Overview
23
23
years of professional experience
Work History
GOLF STEWARD
NCI GOLF PTE LTD
11.2017 - Current
- Provides attentive service and proactively assessed guest needs in the golf course.
- Addressed customer complaints and inquiries to verify satisfaction. Ensures every flight goes smoothly regardless when golfers are in or out of the golf course.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
PERSONAL DRIVER
MR ATIN
01.2015 - 01.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during rides
- Delivered goods and products to customer on time and in excellent condition.
PERSONAL DRIVER
YHS (SINGAPORE) PTE LTD
01.2014 - 05.2015
- Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
- Upheld high standards of professionalism and discretion during work.
- Engaged in polite conversation when appropriate to encourage passenger comfort.
- Updated logs and tracking documents accurately and according to schedule requirements.
RETAIL ASSOCIATE
PAN-WEST (PRIVATE) LTD
12.2012 - 12.2013
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
GOLF EXECUTIVE (II)
RSH (SINGAPORE) PTE LTD
12.2007 - 12.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
SENIOR STAFF GOLF SPECIALIST
WORLD OF GOLF PTE LTD
04.2002 - 11.2007
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
SALES EXECUTIVE (PART-TIME)
PAN-WEST (PRIVATE) LIMITED
01.2001 - 03.2002
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Education
PSLE
BEDOK PRIMARY SCHOOL
GCE N LEVELS
TELOK KURAU SECONDARY SCHOOL
RETAIL MANAGEMENT CERTIFICATE
SINGAPORE WORKFORCE DEVELOPMENT AGENCY
2008
RETAIL ASSOCIATE PROGRAMME CERTIFICATE
RSH (SINGAPORE) PTE LTD
2008
OJT SYSTEM COURSE CERTIFICATE
INSTITUTE OF TECHNICAL EDUCATION
2009
CERTIFICATE FOR RETAIL MANAGEMENT
RSH (SINGAPORE) PTE LTD
2009
OJT INSTRUCTOR APPOINTMENT
OJT SYSTEM ITE
2011
Skills
- SALES AND CUSTOMER SERVICE
- CLUB FITTINGS AND REPAIRS
- RETAIL AND PRO-SHOP MANAGEMENT
- STAFF MANAGING AND TRAINING
- SPONSORSHIP MANAGEMENT
- COMPUTER SKILLS
Timeline
GOLF STEWARD
NCI GOLF PTE LTD
11.2017 - Current
PERSONAL DRIVER
MR ATIN
01.2015 - 01.2017
PERSONAL DRIVER
YHS (SINGAPORE) PTE LTD
01.2014 - 05.2015
RETAIL ASSOCIATE
PAN-WEST (PRIVATE) LTD
12.2012 - 12.2013
GOLF EXECUTIVE (II)
RSH (SINGAPORE) PTE LTD
12.2007 - 12.2012
SENIOR STAFF GOLF SPECIALIST
WORLD OF GOLF PTE LTD
04.2002 - 11.2007
SALES EXECUTIVE (PART-TIME)
PAN-WEST (PRIVATE) LIMITED
01.2001 - 03.2002
PSLE
BEDOK PRIMARY SCHOOL
GCE N LEVELS
TELOK KURAU SECONDARY SCHOOL
RETAIL MANAGEMENT CERTIFICATE
SINGAPORE WORKFORCE DEVELOPMENT AGENCY
RETAIL ASSOCIATE PROGRAMME CERTIFICATE
RSH (SINGAPORE) PTE LTD
OJT SYSTEM COURSE CERTIFICATE
INSTITUTE OF TECHNICAL EDUCATION
CERTIFICATE FOR RETAIL MANAGEMENT
RSH (SINGAPORE) PTE LTD
OJT INSTRUCTOR APPOINTMENT
OJT SYSTEM ITE
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