NURUL AZUREEN BT MOHD SHARIF
Summary
Dynamic leader with a proven track record at MST GOLF PTE LTD, enhancing store operations and customer satisfaction. Skilled in inventory control and staff training, I spearheaded initiatives that significantly reduced stock discrepancies and developed high-performing teams. Achievements include boosting sales through strategic merchandising and excelling in customer service management.
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
MST GOLF PTE LTD
01.2019 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Answered product questions and assisted customers in selection and checkout.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Determined layout of store merchandise for visual appeal to consumers.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Oversaw employees and store functions on daily basis.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
High School Diploma -
KLMU
KUALA LUMPUR, MALAYSIA12.2010
No Degree - O LEVEL
SEK MEN KEB TAMN INDAH,TAMPIN,NEGERI SEMBILAN
MALAYSIA06.2006
Skills
- Task Delegation
- Inventory Control
- Store Organization
- Staff Training and Development
- Store operations
- Customer Service Management
- Scheduling and timekeeping
- Employee Motivation
- Store maintenance
- Goal Setting and Achievement
- Cash handling oversight
- Employee Training
- Handling Complaints
- Multitasking and Prioritizing
- Staff Coaching and Training
- Sales floor organization
- Retail Operations
- Product Sales
- New Store Setups
- Flexible Work Schedule
Timeline
Retail Supervisor
MST GOLF PTE LTD
01.2019 - Current
High School Diploma -
KLMU
No Degree - O LEVEL
SEK MEN KEB TAMN INDAH,TAMPIN,NEGERI SEMBILAN
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