Chng Song Khoon Eric
Senior Golf Consultant
Summary
I have been in golf industry for almost my whole work life. I have worked for Nevada's Bob Golf, Golf House (RSH) , Winston Golf, Heritage Golf, Pan West Ptd Ltd and MST Golf. Started off from a junior sales assistant , I work up my way to Senior Sales to Outlet Supervisor to managed a few stores in Singapore and finally to a Store Manager. Been running Pro Shop in a few country club in Singapore and in-charge of several sales Events But due to my personal prefer and interest of the game and I enjoyed sharing my experience of the game by doing sales rather then managing people in retail stores. I have move on as a Senior Golf Consultant now and I'm doing golf fitting and club repairs. I have been working for MST Golf SG for 7 years
Overview
7
7
years of professional experience
Work History
Senior Sales Consultant
MST Golf Pte Ltd
05.2017 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Boosted sales revenue
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Boosted sales through effective management of Number customer accounts and promotion of latest product.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Identified prospects through cold calling, social media and trade publications.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Conducted regular training sessions on product knowledge, enabling team members to effectively sell complex solutions.
- Produced sales and team forecasting and improvement-related objectives.P
- Improved team collaboration, streamlining communication to enhance overall efficiency.
- Conducted product demonstrations, showcasing company offerings to potential clients.
- Instructed sales staff on product protocols, proper utilization and effective guidance methods to support clinical application of devices.
- Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.
- Analyzed market trends, identifying areas of opportunity for competitive advantage.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions.
- Monitored sales team performance and provided constructive feedback.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Handled cash register operations and customer transactions to process payments.
- Participated in store meetings and product training sessions to understand and sell items.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Sec 4 -
St. Teresa's High School
Singapore Timeline
Senior Sales Consultant
MST Golf Pte Ltd
05.2017 - Current
Sec 4 -
St. Teresa's High School
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