MOHAMMED ZULKARNAIN UNUS
Summary
Attentive Steward with 23 years of experience and background in the golf industry. Reliable steward with proven customer service skills to meet demands of busy golf flights. Successful at managing multiple tasks in fast-paced setting. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests to create enjoyable experiences.
Overview
23
23
years of professional experience
2
2
Languages
Work History
GOLF STEWARD
NCI GOLF PTE LTD
11.2017 - Current
- Provides attentive service and proactively assessed guest needs in the golf course.
- Addressed customer complaints in and out of the golf course to ensure customer satisfaction. Ensures every flight goes smoothly regardless when golfers are in or out of the golf course.
- Marshal duties on a golf course includes overseeing player traffic, ensuring adherence to course regulations, providing assistance to players as needed, and monitoring pace of play to maintain course efficiency and player satisfaction
- As a starter at a golf course, the responsibility includes coordinating the flow of play by assigning tee times to players, managing the starting area, ensuring players are aware of course rules and etiquette, and providing general assistance and information to golfers
- Responsibility involves overseeing any damages of golf carts at the start, checking their course tickets and ensure functioning GPS for players' use before they move out to the starter point.
PERSONAL DRIVER
MR ATIN
06.2016 - 06.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during rides
- Ferry family members to venue as required
PERSONAL DRIVER
YHS (SINGAPORE) PTE LTD
01.2013 - 05.2016
- Protected well-being of employer during business trips to Johore by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
- Upheld high standards of professionalism and discretion during work.
- Updated mileage logs daily and schedule maintenance regularly
GOLF RETAIL
PAN-WEST (PRIVATE) LTD
01.2013 - 12.2013
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
GOLF EXECUTIVE (II)
RSH (SINGAPORE) PTE LTD
12.2007 - 12.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Golf club fitting and repair services
- Coordinate scheduling for the staff roster.
- Responsible for overseeing VIP guests during their visit
SENIOR STAFF GOLF SPECIALIST
WORLD OF GOLF PTE LTD
04.2002 - 11.2007
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
SALES EXECUTIVE (YEARLY CONTRACT)
PAN-WEST (PRIVATE) LIMITED
01.2001 - 03.2002
- Join as a junior staff
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Education
PSLE
BEDOK PRIMARY SCHOOL
GCE N LEVELS
TELOK KURAU SECONDARY SCHOOL
RETAIL MANAGEMENT CERTIFICATE
SINGAPORE WORKFORCE DEVELOPMENT AGENCY
RETAIL ASSOCIATE PROGRAMME CERTIFICATE
RSH (SINGAPORE) PTE LTD
OJT SYSTEM COURSE CERTIFICATE
INSTITUTE OF TECHNICAL EDUCATION
CERTIFICATE FOR RETAIL MANAGEMENT
RSH (SINGAPORE) PTE LTD
OJT INSTRUCTOR APPOINTMENT
OJT SYSTEM ITE
Skills
SALES AND CUSTOMER SERVICE
CLUB FITTINGS AND REPAIRS
RETAIL AND PRO-SHOP MANAGEMENT
STAFF MANAGING AND TRAINING
SPONSORSHIP MANAGEMENT
BASIC COMPUTER SKILLS
Timeline
GOLF STEWARD
NCI GOLF PTE LTD
11.2017 - Current
PERSONAL DRIVER
MR ATIN
06.2016 - 06.2017
PERSONAL DRIVER
YHS (SINGAPORE) PTE LTD
01.2013 - 05.2016
GOLF RETAIL
PAN-WEST (PRIVATE) LTD
01.2013 - 12.2013
GOLF EXECUTIVE (II)
RSH (SINGAPORE) PTE LTD
12.2007 - 12.2012
SENIOR STAFF GOLF SPECIALIST
WORLD OF GOLF PTE LTD
04.2002 - 11.2007
SALES EXECUTIVE (YEARLY CONTRACT)
PAN-WEST (PRIVATE) LIMITED
01.2001 - 03.2002
PSLE
BEDOK PRIMARY SCHOOL
GCE N LEVELS
TELOK KURAU SECONDARY SCHOOL
RETAIL MANAGEMENT CERTIFICATE
SINGAPORE WORKFORCE DEVELOPMENT AGENCY
RETAIL ASSOCIATE PROGRAMME CERTIFICATE
RSH (SINGAPORE) PTE LTD
OJT SYSTEM COURSE CERTIFICATE
INSTITUTE OF TECHNICAL EDUCATION
CERTIFICATE FOR RETAIL MANAGEMENT
RSH (SINGAPORE) PTE LTD
OJT INSTRUCTOR APPOINTMENT
OJT SYSTEM ITE