Grace Tan
Summary
Calm and organised professional with strengths in communication, problem-solving and team support. Brings experience across patient services and early years teaching. Adapts quickly to workplace processes and supports consistent, high-quality service. Detail-oriented and results-driven, with a strong sense of responsibility and a dedication to achieving excellence in every task undertaken.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Patient Service Associate Executive
Specialist Clinic, Tan Tock Seng Hospital
Singapore
04.2021 - Current
- Enhanced patient service satisfaction by effectively managing feedback and enquiries, ensuring prompt service recovery.
- Developed strong patient and professional relationships through courteous and professional communication.
- Provided financial counselling for planned admissions to support informed patient decisions.
- Oversaw, facilitated and assessed junior staff compliance in utilising healthcare systems and software; translated knowledge and clinic workflows to new staff so as to uphold service standards and safeguard patient care.
- Facilitated implementation of healthcare systems including OneQMS, eFC, NBS and EPIC; delivered comprehensive user training and competency assessments to ensure successful adoption.
- Developed and reviewed job instructions to drive clinical work process improvements.
- Compiled and updated statistical reports to inform and guide departmental planning and decision-making.
- Participated in hospital-wide and departmental quality improvement projects and focus groups; collaborated on the Clinic Appointment Hub Focus Group in 2025 and supported the CPIP Batch 58 Vascular Access Project in 2023.
L2 English Language Teacher
PCF Sparkletots Preschool, Sembawang West Blk 755
Singapore
05.2019 - 02.2021
- Provided engaging activities and a print-rich environment to aid in early learning and development within a safe and secure space for young children to grow and openly express themselves in.
- Taught preschool children, fostering inclusive learning and development tailored to diverse needs.
- Collaborated with parents, modelling positive behaviour and nurturing children's growth through open communication.
- Discussed pupils' progress and strategies for reinforcement at home with parents and carers, building open and honest relationships.
- Collaborated with colleagues to share teaching resources and strategies, promoting professional development.
- Documented student attendance, behaviour, and academic progress to support individual learning plans and ensure adherence to school policies.
Education
Diploma of Higher Education - Child Psychology and Early Education
Ngee Ann Polytechnic
Singapore01-2019
GCSEs - GCE O-Level
Woodgrove Secondary School
Singapore01-2015
Skills
- Healthcare charting
- Clinic operations
- Patient coordination
- Service recovery
- Microsoft Office
- Staff training
- Competency assessment
- Problem-solving
- Customer service excellence
- Professional communication
- Team collaboration
- Communication skills
Languages
English
Proficient
C2
Chinese (Mandarin)
Upper Intermediate
B2
Korean
Elementary
A2
Timeline
Patient Service Associate Executive
Specialist Clinic, Tan Tock Seng Hospital
04.2021 - Current
L2 English Language Teacher
PCF Sparkletots Preschool, Sembawang West Blk 755
05.2019 - 02.2021
Diploma of Higher Education - Child Psychology and Early Education
Ngee Ann Polytechnic
GCSEs - GCE O-Level
Woodgrove Secondary School