Hi, I’m
Gladys Levina
Senior Client Service Executive (Diagnostic Imaging)
Summary
Proactive and adaptable professional with a proven track record of effectively managing multiple priorities in demanding environments. Skilled in problem-solving and communication, with a strong commitment to continuous learning and achieving organizational goals. Ready to tackle new challenges and eager to contribute to a dynamic team and drive positive results.
Overview
10
years of professional experience
2
Languages
Work History
Farrer Park Hospital (Diagnostic Imaging)
Senior Client Service Executive
05.2024 - Current
Job overview
- Cultivated and maintained strong relationships with key clients (hospitals, clinics, physicians).
- Served as the primary point of contact, providing exceptional service and resolving complex client inquiries via phone, email, and in-person interactions.
- Proactively anticipated and addressed client needs, ensuring a consistently high level of satisfaction.
- Managed and resolved client complaints and issues effectively, minimizing negative impact and fostering positive client experiences.
- Coordinated and scheduled diagnostic imaging appointments (MRI, CT, X-ray, Ultrasound) with precision and efficiency, optimizing patient flow.
- Communicated effectively with radiologists, technologists, and referring physicians to ensure seamless service delivery and timely report dissemination.
- Explained complex medical terminology and imaging procedures to patients and clients in a clear and understandable manner.
- Ensured strict adherence to PDPA regulations and patient privacy protocols in handling sensitive medical information.
- Managed insurance pre-authorizations and billing inquiries, resolving discrepancies and ensuring accurate processing.
- Prioritized urgent cases to ensure the fastest possible care for critically ill patients.
- Verified patient insurance information to ensure proper billing.
Singapore Airlines
Administrative Clerk (Cabin Crew In-Absentia)
08.2022 - 03.2023
Job overview
- Provided comprehensive administrative and ad-hoc support to the HR Talent Acquisition and Staffing (Crew Recruitment) team, contributing to the efficient execution of recruitment exercises in Singapore.
- Managed high-volume phone and email communications, ensuring prompt and professional responses to candidate inquiries and internal requests
- Assisted in end-to-end recruitment activities, including application screening, interview scheduling, and candidate communication, contributing to a seamless recruitment process.
- Implemented and maintained an organized office system, enhancing efficiency and professionalism within the HR Talent Acquisition and Staffing department.
- Created and maintained accurate physical and digital records, ensuring compliance with data management policies and facilitating efficient information retrieval.
- Utilized SuccessFactors (Applicant Tracking System) to manage candidate information, track recruitment progress, and generate reports, demonstrating proficiency in HR technology.
Singapore Airlines
Cabin Crew
04.2015 - 09.2023
Job overview
- Prioritized passenger comfort and safety, consistently adhering to Singapore Airlines' stringent service standards.
- Responded swiftly and effectively to medical emergencies, providing compassionate first aid treatment according to established protocols until professional medical assistance was available.
- Delivered personalized care and support to passengers with special needs, ensuring a comfortable and inclusive travel experience.
- Delivered clear and concise in-flight announcements in both English and Bahasa Indonesia, facilitating effective communication with diverse passenger demographics.
- Represented Singapore Airlines as a Singapore Girl in high-profile events, including the 70th Anniversary video, Formula 1, and the SIA Charity Run, enhancing the airline's brand image and community engagement.
Education
Parahyangan Catholic University
Bachelor of Economics from Accounting
University Overview
- Member of University Choir (2010-2012): Developed teamwork, discipline, and performance skills through participation in choral performances.
- Deputy Head of Arts Appreciation, Students Union (Parahyangan Catholic University): Organized and managed arts-related events, fostering cultural awareness and developing leadership and organizational skills.
- Identified potential fraud and risk of theft within a coal-mining company's purchasing cycle in Jakarta, resulting in the development of a restructured system mockup. Demonstrated strong analytical, problem-solving, and financial analysis skills.
Skills
Communication & interpersonal
undefinedTimeline
Senior Client Service Executive
Farrer Park Hospital (Diagnostic Imaging)
05.2024 - Current
Administrative Clerk (Cabin Crew In-Absentia)
Singapore Airlines
08.2022 - 03.2023
Cabin Crew
Singapore Airlines
04.2015 - 09.2023
Parahyangan Catholic University
Bachelor of Economics from Accounting
02/2015
Languages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
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