Josephinr Renugah Somasundram
Summary
Dynamic and detail-oriented professional with extensive experience at Farrer Park Hospital and Alexandra Hospital, excelling in patient registration and financial counseling. Proven ability in problem-solving and relationship building, ensuring high-quality service delivery. Proficient in documentation and software, consistently achieving outstanding results in patient care and administrative efficiency.
Overview
13
13
years of professional experience
Work History
Senior Patient Service Officer
Farrer Park Hospital
02.2024 - Current
- Experience in working under Endoscopy, Day surgery, Major surgery and Cardiovascular Suites.
- Experience in working under the main Business Office and 24hr Urgent Care clinic.
- Registering of walk in patients for consultation.
- Direct admission of patients.
- Financial counselling.
- Collection of payment.
- Follow up on outstanding charges.
- Keying in of Doctor's charges.
- Requesting of Letter of Guarantee for local/foreign patients.
- Checking on insurance coverage for admission eligibility.
Customer Service Representative
Accenture
07.2023 - 01.2024
- Email team for National Service Call Centre
- Attending to all types of email enquiry and request pertaining to National Service for all age groups.
- Meeting KPI to ensure all emails are responded within 2 working days.
Customer Service Representative
DBS
09.2022 - 01.2023
- Attending to incoming calls pertaining to bank and finance.
- Follow up with customers whenever required.
- Escalate cases to relevant department whenever required.
Patient Service Representative
Alexandra Hospital
12.2019 - 08.2022
- Experience in working under the 24hr Urgent Care clinic.
- Registering of walk in patients for consultation.
- Direct admission of patients.
- Financial counselling.
- Collection of payment.
- Follow up on outstanding charges.
- Checking on insurance coverage for admission eligibility.
Customer Service Representative
Red Martial PTE LTD
07.2017 - 11.2019
- Attend to all incoming calls and enquiries.
- Escalated cases to relevant department wherever required.
- Working closely with dispatch team so as to ensure all deliveries are attempted in a timely manner.
- Follow up with customers after receipt of orders.
- Raising of refund and replacement if missing or incorrect items.
Customer Service Representative
Teledirect
03.2016 - 05.2017
- Attend to all incoming enquiries and request pertaining to National Service for all age groups.
Customer Service Representative
NCS
01.2014 - 10.2016
- Attending to all incoming enquiries pertaining to National Service for all age groups.
Customer Service Representative
Singtel
04.2012 - 08.2013
- Attending to incoming enquiries pertaining to external and internal relocation of singtel services.
Education
N Level - Secondary School Education
Boonlay Secondary School
12.2019
Diploma - Counselling
Kaplan Higher Education
05.2017
Nitec - Information And Communication Technology
Institution of Technical Education (ITE)
Singapore03.2012
PSLE - PSLE
Jurong Primary School
12.2005
Skills
- Reporting and documentation
- Excellent written and verbal communication in both Tamil and English languages
- Proficient in software
- Collaboration and teamwork
- Problem-solving
- Attention to detail
- Active listening
- Quality assurance
- Relationship building
- Maintaining client records
- Customer service
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Patient Service Officer
Farrer Park Hospital
02.2024 - Current
Customer Service Representative
Accenture
07.2023 - 01.2024
Customer Service Representative
DBS
09.2022 - 01.2023
Patient Service Representative
Alexandra Hospital
12.2019 - 08.2022
Customer Service Representative
Red Martial PTE LTD
07.2017 - 11.2019
Customer Service Representative
Teledirect
03.2016 - 05.2017
Customer Service Representative
NCS
01.2014 - 10.2016
Customer Service Representative
Singtel
04.2012 - 08.2013
N Level - Secondary School Education
Boonlay Secondary School
Diploma - Counselling
Kaplan Higher Education
Nitec - Information And Communication Technology
Institution of Technical Education (ITE)
PSLE - PSLE
Jurong Primary School
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