Emily Mallare
Singapore
Summary
Experienced over 12 years of various job functions relating to in the aviation industry. Excellent reputation for resolving problems, improving customer satisfaction, leading teams and developing and implementing processes.
Overview
17
17
years of professional experience
Work History
Section Manager, Rostering
Scoot Pte Ltd
03.2023 - Current
- Leading a team of bright individuals in planning Crew Rosters
- Oversee management of crew rosters balancing, leave exercise, Essential SEP trainings, Non Essential Trainings, custodian of rostering manual, travel documentation
- Collaborated interdepartmental and with local regulators to achieve desired rules, procedures and processes
- Exceeded goals through effective task prioritization and good work ethics
- Developed and maintained courteous and effective working relationships
- Carried out day-to-day duties accurately and efficiently
- Used coordination and planning skills to achieve results according to schedule
- Collaborated with various stakeholders to roll out various initiatives to enhance efficiency of optimized rosters as well as well being of cabin crew.
- Improved team efficiency by streamlining processes and implementing effective communication strategies.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Evaluated performance reviews to identify employee strengths and encourage professional development opportunities.
- Devised and administered cost control initiatives saving $[Amount].
Cabin Services Assistant Manager (Roster Planning)
Scoot Pte Ltd
05.2019 - 03.2023
- Oversaw management of crew rosters balancing, leave exercise, Essential SEP trainings, Non Essential Trainings, custodian of rostering manual, travel documentation
- Defined clear targets and objectives and communicated to other team members.
- Collaborated interdepartmental and with local regulators to achieve desired rules, procedures and processes
- Exceeded goals through effective task prioritization and good work ethics
- Helped with planning schedules and delegating assignments to meet coverage and operational demands.
- Carried out day-to-day duties accurately and efficiently
- Used coordination and planning skills to achieve results according to schedule
- Collaborated with various stakeholders to roll out various initiatives to enhance efficiency of optimized rosters as well as well being of cabin crew.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Cabin Services Senior Specialist (Roster Planning)
Scoot Pte Ltd
10.2017 - 04.2019
- Carried out forward planning of crew flight, admin and training duties efficiently
- Identified issues, analyzed information and provided solutions to improve optimization of roster efficiencies
- Developed and maintained courteous and effective working relationships within the company and external stakeholders
- Quickly learned new skillset and applied them to daily tasks, improving efficiency and productivity.
Inflight Policies Procedures and Compliance
Scoot Pte Ltd
04.2015 - 10.2017
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment
- Key personal for the merging of SOPs between Scoot and Tigerair which was pivotal in attaining single AOC
- Custodian and Author of Safety Emergency Procedures Manual and Cabin Safety Instructions (CSI)
- Trained Auditor for interdepartmental audits
- Assisted in ground work laid out to aid in attaining IOSA
- Coordinator for CAAS and internal audits involving Cabin Services department and SOPs
- Assisted in HIRM for Cabin Services / SEP related matters.
- Contributed to the development of a risk management framework, enabling the organization to better identify, assess, and mitigate potential vulnerabilities relating to cabin safety.
- Established positive working relationships with external auditors, facilitating smooth audit processes and timely resolution of identified issues.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
Generalist Executive ( Sin Sales Office)
SilkAir
03.2014 - 04.2015
- Managed 2 teams of employees under the ticketing reservations and call centre HQ
- Assisted various BUs and Station Managers in providing necessary assistance in ticketing, reservation, flight disruption matters
- Served customers in a friendly, efficient manner following outlined steps of service
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Increased customer satisfaction by resolving escalated call center cases and walk-in enquries.
Cabin Crew ( Crew in Charge )
SilkAir
07.2008 - 03.2014
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Increased customer satisfaction by resolving inflight issues be it service, medical or safety matters
- Worked flexible hours, night, weekend, and holiday shifts
- In Charge of crew and passenger safety and inflight service
- Mentor for newly inducted cabin crew.
Video Editor
Surreal Pictures Lte Ltd
10.2007 - 06.2008
- Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints
- Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
Education
Bachelor of Arts - Media Arts
University South Australia
03.2009
Communication And Media Management -
Temasek Polytechnic
05.2007
Skills
- Roster Planning
- Planning processes and implementing SOPs
- Intermediate Microsoft Office and Excel skillset
- ISO 9001 Process Based Internal Auditing - Neville Clarke
- IATA Fatigue Risk Management Systems (FRMS)
- Fatigue Risk Management Jeppesen
- Human Performance limitation
- Regulatory Compliance
- Team Management
- Safety assessment
Timeline
Section Manager, Rostering
Scoot Pte Ltd
03.2023 - Current
Cabin Services Assistant Manager (Roster Planning)
Scoot Pte Ltd
05.2019 - 03.2023
Cabin Services Senior Specialist (Roster Planning)
Scoot Pte Ltd
10.2017 - 04.2019
Inflight Policies Procedures and Compliance
Scoot Pte Ltd
04.2015 - 10.2017
Generalist Executive ( Sin Sales Office)
SilkAir
03.2014 - 04.2015
Cabin Crew ( Crew in Charge )
SilkAir
07.2008 - 03.2014
Video Editor
Surreal Pictures Lte Ltd
10.2007 - 06.2008
Bachelor of Arts - Media Arts
University South Australia
Communication And Media Management -
Temasek Polytechnic
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