YONGCHAO SONG

CABIN CREW : Feb 2013- July 2016
SCOOT Pte Ltd

Job responsibilities:
-Ensure that all essential supplies are onboard before flight.
-Welcomed passengers ,explanation and demonstrations of flight.
-Safety procedures.

-Served food and beverages and made inflight
live English and Chinese announcement.

-Sold and marketed products of different brands for the duty free purchases inflight.
-Assisted flight crews and ground staffs.

COMPLEX LEADER: Aug 2016 - Dec 2018
SCOOT Pte Ltd
Job responsibilities:

-Lead the team of 6 cabin crew in economy class.
-Ensure safety equipment /cabin defects are checked promptly by crew and ensure aircraft is clean and tidy at all times.

-Informing passengers of the aircraft safety procedures and taking them through the procedure in the event of an emergency and guiding crew through the process when necessary.

-Constantly think of ways to boost sales when necessary.

CREW IN CHARGE: Jan 2019 - Mar 2021
SCOOT Pte Ltd
Job Responsibilities :

-Supervised and delegated tasks to a team
of 9 crews.

-Liaise and coordinate with Captain on all aircraft
matters /communications

-Consistently check with Complex leader to make sure sales meet our targets.

-Handled customer complaints with empathy and composure.

-Providing guidance to crew on all aspects(e.g. SOP ,SEP, Grooming etc.)

-Provide cancelling when necessary to crew and coach crew to develop their potential

-Make informed decision based on high level of
situational awareness.

-Lead by example and uphold personal professionalism for others to emulate.

-Processed a range of documentation and entered information into databases when any incidents /accidents /onboard safety breach/work injury and first aid case happened during work.
- Inflight announcement translation (CHINESE), Grated and trained Chinese speaker to do inflight announcement.

TEAM LEADER : Feb 2023 – Present
SCOOT Pte Ltd

Job Responsibilities :
-Lead and managed a team of cabin crew members, driving high performance through coaching, regular feedback, and performance evaluations.
-Championed change implementation initiatives, ensuring smooth adaptation of new service protocols and operational procedures.
-Acted as the main liaison between management and crew, promoting effective communication, engagement, and alignment with company standards.
-Oversaw crew administrative tasks including scheduling, compliance, and performance tracking, ensuring operational efficiency and team readiness.
-Maintained exceptional service quality and customer experience under high-pressure environments, reflecting strong interpersonal and problem-solving skills.