Nurul Dinah Binte Daud
Summary
Outgoing Attractions Operations elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level States Lead position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Stewardess
Scoot Pte Ltd
03.2024 - 05.2024
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.
- Conducted regular cabin checks during long-haul flights, monitoring passenger wellbeing and offering assistance as needed.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Ensured safety and comfort of passengers by conducting pre-flight checks and demonstrating emergency procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Welcomed passengers aboard and provided overview of safety procedures.
- Assisted passengers in boarding and deplaning aircraft.
- Assisted passengers with storing luggage and helped locate seating.
Attractions Operator
Full Timer
05.2017 - 03.2024
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Conducted inventory, stocking and merchandising to track supplies and placed orders.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Trained new ride operators on safety procedures and ride operations.
- Followed posted height and denied access to attraction for guests under minimum requirements.
Theater Usher
Cathay Cineplex
12.2016 - 08.2017
- Assisted patrons with disabilities, ensuring they had comfortable access to seating areas and other accommodations.
- Provided valuable feedback to management on ways to improve customer satisfaction based on guest interactions.
- Promoted positive customer relations through effective communication skills when interacting with diverse clientele.
- Aided in the promotion of upcoming events by distributing marketing materials to patrons upon request.
- Ensured safety and comfort of guests by promptly addressing any concerns or issues that arose.
- Managed crowd control during high-traffic events, ensuring efficient flow of guests throughout the venue.
- Prevented unauthorized access to restricted areas while maintaining a professional demeanor towards all guests.
- Supported ticket-taking process, verifying accuracy and quickly resolving any discrepancies or confusion.
F&B Server
Mahanttan Fish Market
01.2016 - 04.2016
- Promoted positive work culture through active participation in team meetings and events, fostering a collaborative environment.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Cultivated positive working relationships with coworkers, contributing to a supportive team environment.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
Education
High School Diploma -
PSB Academy
Singapore12.2018
Higher Nitec - Service And Management
ITE College West
Singapore01.2016
Skills
- Team Training
- Service Requests
- Safety Procedures
- Ensuring Guest Safety
- Safety Training
- Ride Operation
- Medical Emergency Response
Timeline
Stewardess
Scoot Pte Ltd
03.2024 - 05.2024
Attractions Operator
Full Timer
05.2017 - 03.2024
Theater Usher
Cathay Cineplex
12.2016 - 08.2017
F&B Server
Mahanttan Fish Market
01.2016 - 04.2016
High School Diploma -
PSB Academy
Higher Nitec - Service And Management
ITE College West
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