Dylia Mysara
Summary
Proven track record in enhancing customer satisfaction and streamlining data collection processes at the Ministry of Manpower. Excelled in teamwork and collaboration, significantly improving service delivery. Skilled in data entry and strategic planning, contributing to efficient operations and positive outcomes. Demonstrated innovation by optimizing survey methodologies, achieving a notable increase in participant engagement.
Overview
5
5
years of professional experience
Work History
Survey Experience Officer
Ministry of Manpower
07.2024 - Current
- Conducts interviews for research purposes & gathering data from participants.
- Doing by outbound or inbound call to conduct the survey.
- Records and key in data that is collected into the system accurately.
- Convince the participants to do the survey
- Answering calls for other ad-hoc survey and direct the calls to the respective departments.
Customer Service Executive
Trust Bank Limited
11.2022 - 03.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- · Ensure timely documentation, classification, customer acknowledgement, and follow up actions for all cases according to the relevant policies and procedures.
Patient Service Associate
Kallang Polyclinic
12.2021 - 02.2022
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
Clinic Assistant
CityGP Clinic
08.2021 - 12.2021
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
Cashier
Toys 'R' Us
12.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Assistant
Massimo Dutti
12.2019 - 11.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
No Degree - Nitec in Built Environment
Institution College East
Simei12.2021
No Degree - N Levels
Damai Secondary School
Bedok12.2019
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Data Entry
- Stocking and Replenishing
- Rule Enforcement
- Teamwork and Collaboration
Languages
Malay
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Survey Experience Officer
Ministry of Manpower
07.2024 - Current
Customer Service Executive
Trust Bank Limited
11.2022 - 03.2023
Patient Service Associate
Kallang Polyclinic
12.2021 - 02.2022
Clinic Assistant
CityGP Clinic
08.2021 - 12.2021
Cashier
Toys 'R' Us
12.2020 - 04.2021
Retail Assistant
Massimo Dutti
12.2019 - 11.2020
No Degree - Nitec in Built Environment
Institution College East
No Degree - N Levels
Damai Secondary School
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