Summary
Overview
Work History
Education
Skills
Timeline
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Arjun Rao

Summary

Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.

Data driven focused on accurate gathering of Living and employment data. Good project coordination, time management and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Survey Experience Officer

Ministry Of Manpower
03.2023 - Current
  • Adhere to required Standard Operating Procedures (SOP) in operations.
  • Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this.
  • Update accurately the daily operations reports so that performance can be accountable.
  • Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stakeholders from the ministry.
  • Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Operations Manager

New World Carnival Pte Ltd
10.2020 - 01.2023
  • Implementing best corporate practices to achieve optimal efficiency and performance
  • Organizing , managing and scheduling everyday operations Establish targets, KPI’s, schedules, policies and procedures
  • Work closely with marketing and outlet manager to ensure tasks are carried out
  • Ensure customer service excellence
  • Reach out to companies to hold corporate/team bonding events to maximize sales
  • Conduct weekly meetings with entire team to address problems and find solutions
  • Trained new employees on proper protocols and customer service standards
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Devised processes to boost long-term business success and increase profit levels
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Interacted well with customers to build connections and nurture relationships

Outlet Manager

The Alley Holdings Pte Ltd
08.2019 - 09.2020
  • Trained and guided team members to maintain high productivity and performance metrics
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Answered questions about store policies and addressed customer concerns
  • Promoted business strategy by implementing improvements based on guest feedback
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness

Operations Executive

Security & Rick Solutions
02.2017 - 08.2019
  • Developed operational processes to help organization adapt to market change.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Drove team engagement to achieve aggressive company targets.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction
  • Implemented visitor management system to foster positive visitor experience and minimal disruption for employees

Vocation, Infantry
09.2013 - 09.2015
  • Unit: 9 SIR 2 PDF
  • Rank: Corporal
  • Handled different weapons such as Sar-21, M203, Machine Gun, Hand grenades and Anti-tank anti armor missile launchers
  • Singapore Infantry Regiment (9 SIR) soldiers are trained to protect and secure key installations such as Changi Airport, Sembawang Wharves and Jurong Island.

Education

Bachelor of Arts - Business with Logistics and Supply Chain Management

Northumbria University
Singapore
12.2020

Business Administration And Management

PSB Academy
Singapore
02.2016

'O' Levels

Balestier Hill Secondary School
Singapore
11.2012

Skills

  • Staff Training
  • Policy and Procedure Implementation
  • Cost Containment
  • High-Pressure Environments
  • Workflow Planning
  • Staff Management
  • Employee Relations
  • Client Relations
  • Operation Monitoring
  • Quality Assurance and Control
  • Customer Relationship Management
  • Work Coordination

Timeline

Survey Experience Officer

Ministry Of Manpower
03.2023 - Current

Operations Manager

New World Carnival Pte Ltd
10.2020 - 01.2023

Outlet Manager

The Alley Holdings Pte Ltd
08.2019 - 09.2020

Operations Executive

Security & Rick Solutions
02.2017 - 08.2019

Vocation, Infantry
09.2013 - 09.2015

Bachelor of Arts - Business with Logistics and Supply Chain Management

Northumbria University

Business Administration And Management

PSB Academy

'O' Levels

Balestier Hill Secondary School

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Arjun Rao