Jun Cheng Ng
Summary
With many years of experience in the industry of Sales and Customer Service experience touchpoints, I am seen as a self-motivated and agile fast learner. Always has been in a fast paced environment and able to handle it with 100% confidence.
Overview
9
9
years of professional experience
Work History
Survey Experience Officer
Ministry Of Manpower
01.2023 - Current
- Developed and administered comprehensive establishment surveys, ensuring accurate data collection and analysis to drive strategic decision-making through phone or field visits.
Business Development Executive
FirstCom Academy
04.2022 - 12.2022
- Cold calling SMEs to enroll them for digital marketing courses
- Closely follow- ups with potential clients, arrange appointment and meet them in person to do presentation
- Presentation on SEM/SEO/Facebook/IG/Tiktok Marketing courses
Direct Sales Officer
OCBC
11.2018 - 11.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Direct Sales Officer
UOB
11.2017 - 11.2018
- Served customers with knowledgeable, friendly support at every stage.
- Greeted customers and offered assistance
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Product Specialist
Dyson Operations Pte Ltd
11.2016 - 10.2017
- Continually expanded knowledge of Dyson product line.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted with demonstrations for Dyson to showcase functionality.
Relationship Officer
Citibank
04.2014 - 08.2016
- Maintained and built close relationships with customers through regular contact.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Promoted, structured and provided advice customized to best meet the needs of customers.
Education
Diploma - Leadership and People Management
Singapore Workforce Skills Qualifications (WSQ)
Singapore2019
Diploma - Electronics, Computer & Communications Engineering
Nanyang Polytechnic
Singapore2009
GCE 'O' LEVEL
Holy Innocents High School
Singapore2007
Skills
- MS Office
- Outbound Calls
- Customer Inquiries
- Customer Relationship Management
- Sales Performance Monitoring
- Client Acquisition
- Sales Cycle Management
- Account Management
- Prospecting Skills
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Survey Experience Officer
Ministry Of Manpower
01.2023 - Current
Business Development Executive
FirstCom Academy
04.2022 - 12.2022
Direct Sales Officer
OCBC
11.2018 - 11.2019
Direct Sales Officer
UOB
11.2017 - 11.2018
Product Specialist
Dyson Operations Pte Ltd
11.2016 - 10.2017
Relationship Officer
Citibank
04.2014 - 08.2016
Diploma - Leadership and People Management
Singapore Workforce Skills Qualifications (WSQ)
Diploma - Electronics, Computer & Communications Engineering
Nanyang Polytechnic
GCE 'O' LEVEL
Holy Innocents High School
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