Don Leow
Summary
A highly accomplished and strategic HR professional with 28 years of experience in various industries, including transportation, government, and defense. Proven expertise in all aspects of HR, including recruitment and branding, engagement, compensation and benefits, payroll/HRIS, industrial relations, learning and development, and talent management. A passionate leader with a track record of driving positive change and building high-performing teams in high-growth, fast-paced companies. Has proven ability to: Fuel organizational expansion: Led and supported rapid growth across various industries, including public transport in Singapore and overseas. Shape HR for the future: Developed and implemented strategic HR roadmaps and initiatives aligned with evolving business needs and fostering an entrepreneurial culture. Champion high performance: Built and led high-performing HR teams, driving excellence in all HR functions and delivering impactful solutions. Influence and guide: Collaborated effectively with diverse leadership teams, leveraging strong consultancy skills to provide insightful advice and influence strategic decisions. Foster a strong culture: Built strong relationships across all levels, promoting a collaborative and inclusive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chief HR Officer
SBS Transit Ltd
07.2014 - Current
- Oversaw all HR functions for the largest business unit under ComfortDelGro Group, leading initiatives that enhanced productivity, improved employee experience, and strengthened employer branding
- Supported the company during the Covid-19 pandemic by implementing innovative initiatives to cater to employee welfare and well-being, resulting in reduced turnover and increased productivity
- Developed and implemented an Executive Shares scheme to enhance retention of senior employees and attract top talent
- Enhanced the company's employer branding through increased social media presence, partnerships with universities, and hackathons with prestigious universities, attracting promising new talent
- Strengthened the relationship with the union through regular consultation and collaboration, leading to the establishment of a Training Committee
- Garnered numerous awards for the company's progressive HR practices, including the 2021 HR Excellence Award, and featured in prestigious publications as a Top Employer
- Rebranded the company's value proposition with a new tagline ("Make A Difference") to improve engagement and expand recruitment channels
- Proposed and drafted the manpower strategy for successful bus tender bids, demonstrating expertise in workforce planning and industrial relations
- Drove successful recruitment ramp-up for new bus lines, achieving attrition rates significantly lower than industry norms.
Deputy HR Director
Ministry of Trade and Industry (MTI)
07.2010 - 06.2014
- Led HR Partnership, Planning, and Recruitment, working closely with line divisions to identify HR needs and develop solutions
- Developed and implemented strategies to attract and retain high-caliber talent, including enhancing MTI's branding, leveraging additional resourcing channels, and improving recruitment processes
- Reviewed and revised compensation structures for various schemes, ensuring competitiveness and compliance with regulations
- Championed employee engagement and welfare, developing platforms and initiatives to build a positive and productive work environment
- Achieved significant improvement in employee engagement survey results through the implementation of a holistic engagement framework
- Successfully restructured MTI's organizational requirements and resourcing needs, enhancing its market competitiveness.
Start-up COE Head for Human Capital
ComfortDelGro Group
01.2010 - 01.2014
- Co-led the revamp of the Group's HR service delivery model to a fully centralized one, enhancing efficiency and effectiveness
- Established and led the Centre of Expertise for Human Capital, responsible for all strategic and operational recruitment, engagement, and retention matters
- Led the successful application for a HR award for ComfortDelGro, showcasing the Group's commitment to innovative HR practices
- Played a triple-hatted role as HR Business Partner for SBS Transit, HR Head for Singapore, UK & Ireland, and COE Head for Human Capital.
Education
Bachelor of Arts (Honours), Second Class Upper -
National University of Singapore
01.1994
Skills
- Workforce Planning
- Labor Relations
- Employee Relations
- Succession Planning
- Compensation Design
- Strategic Planning
- Performance Management
- Global HR Management
- Organizational Development
- Diversity and Inclusion
- HR Technology
- Career Pathing
- Retention Strategies
- HR Policies and Procedures
- Talent Management
- HR Analytics
- Change Management
- Employee Engagement
- Internal Communications
- Leadership Development
- Team Building
- Employment Law
- Recruitment Strategies
- Onboarding
- Employee Retention
- Recruitment
- Talent Recruitment
Certification
- Institute for HR Professionals – Senior Professional, 2019
- Certificate in Global Remuneration Administration, 2006
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Chief HR Officer
SBS Transit Ltd
07.2014 - Current
Deputy HR Director
Ministry of Trade and Industry (MTI)
07.2010 - 06.2014
Start-up COE Head for Human Capital
ComfortDelGro Group
01.2010 - 01.2014
Bachelor of Arts (Honours), Second Class Upper -
National University of Singapore
- Institute for HR Professionals – Senior Professional, 2019
- Certificate in Global Remuneration Administration, 2006
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