Reading, cycling and swimming
Syafiq Zulkifle
Customer Service Ambassador
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
4
4
years of professional experience
5
5
Certificates
4
4
Languages
Work History
Customer Experience Ambassador
HomeTeamNS
2 2023 - 09.2023
- Acknowledge every guest with smile and friendly greeting by using member's name when possible.
- Ensure lobby is kept clean and well-maintained.
- Interact with guests in lobby and members in lounge to answer their questions.
- Answer promptly to customers enquiries about offerings and services and assist with directions within clubhouse facilities, function rooms, and/or events held therein.
- Create pleasant and inviting atmosphere in clubhouse by looking for moments to delight and surprise members/children.
Customer Service Agent
Changi Travel Services
10.2021 - 08.2022
- Maintain high level of attentiveness and professionalism when facing customers.
- Handle and manage all relevant documents, packages, and courier services.
- Attend to customers' needs and ability to meet clients' requests and queries.
- Responsible for escorting of clients to their respective destinations.
- Up-selling of retail products in booth to generate sales.
- Escorting customers using electronic buggy.
- Observe and adhere to Retail Department's code of conduct policies, standard operating procedures (SOPs) and practices.
- Performed other ad-how assigned duties and projects.
Post Customs Clearance Representative
Federal Express (Fedex)
01.2020 - 12.2020
- Estabalished with importers or internal Customer Service to resolve holdback shipments
- Liaise with Cage team on retrieval of paperwork, shipment inspection or release for self-collection or delivery
- Follow up with Station or Customer Service for retrieval of shipments
- Performed emails escalations and customers request for permit, weekly/monthly reports.
- Handling GST disputes & discrepancies
- Any other administrative tasks assigned.
Education
High School Diploma -
WSQ - NATC Institute Pte. Ltd.
Singapore, Singapore 05.2022 - 2022.05
GCE 'N' & 'O' Level
Springfield Secondary School
Singapore, Singapore 04.2009 - 2013.05
Skills
Certification
Edusave Scholarship of Academic Achievement 2011 - Top 10% in terms of academic performance.
Interests
Timeline
High School Diploma -
WSQ - NATC Institute Pte. Ltd.
05.2022 - 2022.05
Customer Service Agent
Changi Travel Services
10.2021 - 08.2022
Post Customs Clearance Representative
Federal Express (Fedex)
01.2020 - 12.2020
Letter of Appreciation - Tremendous dedication to Commercial Stock Take on 11- 15 March 2019.
03-2019
Certificate of Appreciation - Contribute to the success of the 27th ASEAN Armies Rifle Meet Singapore 2017.
11-2017
Certificate of achieving First in Art and Malay for GCE 'N' Level Examination 2012, Springfield Secondary School.
03-2013
Edusave Certificate of Academic Achievement 2011 - Top 25% in terms of academic performance.
12-2011
Edusave Scholarship of Academic Achievement 2011 - Top 10% in terms of academic performance.
12-2010
GCE 'N' & 'O' Level
Springfield Secondary School
04.2009 - 2013.05
Customer Experience Ambassador
HomeTeamNS
2 2023 - 09.2023
National Service
Motorized Infantry Training Institute, 05/01/17, 05/01/19
Reason For Leaving
To seek better career opportunities.
Personal Information
Last drawn salary: $2,700
Expected Salary: $2,800
References
- Melissa, Federal Express (FEDEX), 82010833
- MWO Morrier Morris, Motorised Infantry Training Institute, 91151796
National Service
Motorized Infantry Training Institute, 05/01/17, 05/01/19
Reason For Leaving
To seek better career opportunities.
Personal Information
Last drawn salary: $2,700
Expected Salary: $2,800
References
- Melissa, Federal Express (FEDEX), 82010833
- MWO Morrier Morris, Motorised Infantry Training Institute, 91151796
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