Brian Stampe
Singapore
Summary
Accomplished and results-driven Chief Operating Officer with extensive cross-functional experiences and a decisive leadership style. Possessing strategic planning abilities and a background in change management. With a forward-thinking mindset to drive organizational growth. Thriving on challenges and dedicated to meeting future demands head-on. With a strong focus on human capital, excelling in building high-performing teams that contribute to the overall success of the company.
Overview
28
28
years of professional experience
Work History
Chief Operating Officer
Commonwealth Concepts
01.2021 - Current
- Full P&L responsibilities of the F&B Group and all HQ function oversight as well as line operations to keep the organization running smoothly while meeting business goals.
- Successfully managed integration of 2 companies in its inception year in 2021 and have successfully navigated company through the pandemic with year on year growth in revenue and profitability.
- Managing a team of 500+ Full Time associates across 12 brands and 35 locations.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering culture of continuous learning and development within the organization.
- Championed adoption of customer relationship management (CRM) software, enhancing sales team efficiency and customer engagement.
Executive Director
Commonwealth Capital Group
02.2020 - 12.2020
- Focusing on a key company wide project of a review of four key businesses within Commonwealth Capital Group to improve synergies.
- Oversaw streamlining of Procurement and Operational SOPs with the forthcoming integration of Refinery Concepts with the Commonwealth Capital business.
- A concurrent appointment whilst overseeing The Refinery Concepts portfolio.
Chief Operating Officer
Refinery Concepts
05.2017 - 12.2020
- Oversaw full P&L responsibilities including all HQ functions of the F&B Company.
- Improved Revenue and profitability over consecutive years through new marketing efforts and customer acquisition efforts.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Achieved Singapore Quality Class with Service Class in 2017.
- Improved Staff Engagement Scores consecutively each year through a staff engagement program.
- Improved Customer Engagement Scores - Independent Audit - each year with annual roll out of Customer Engagement Initiatives.
Head Operations
Far East Hospitality
03.2014 - 04.2017
- Responsible for overall field operations and full P&L ($250M+) for Far East Hospitality in Singapore and Malaysia - 22 hotels and service residences.
- In charge of Pre-Opening and Operational Technical oversight for the 839 key Sentosa Hotel (Opened 2019) with design of Village Hub and the 320 key Clan Hotel (Opened 2020) during 2014 to 2017.
- Successfully launched Amoy and Oasia Downtown Hotels (Top 10 Hotels on Trip Advisor in 2016)
- Collaborated with executive leadership on strategic planning initiatives to drive business growth and improve operations.
- Managed Corporate Operations in : Service Quality and SOP Management, Property Technical and Engineering oversight, Pre-opening Operations and Productivity Design, Staff Engagement and Communications, Talent Development for High Potential Team Members.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Implemented new technology and systems for managing of Housekeeping and Front Office Operations to manage guest requests.
- Responsible in collaboration with Owners and the REIT for all Capital Expenditure plans and Asset Management for the Group.
- Owner's Representative for managing retail tenants and Capital Expenditure Plans for the Hotels in Australia.
Country General Manager
Far East Hospitality
01.2013 - 02.2014
- Reporting to the COO/CEO- Oversaw the Portfolio's operations with full P&L accountability including revenue of 200+M.
- Managed portfolio consisting of 10 Hotels and 8 Serviced Apartments within our Singapore Portfolio with 1 Service Apartment in KL.
- Brands managed included Quincy, Oasia, Village, Rendezvous and Far East Collection.
- Oversaw successful operational integration of Rendezvous Hotel during acquisition from Straits Trading Company in 2013.
- Streamlined and revamped Group level SOPs to improve efficiencies.
Area General Manager
Far East Hospitality
12.2011 - 12.2012
- Managed full P&L and operations at Changi Village Hotel and Village Hotel Katong.
- Supervised overall integration of the Village Brand across 4 Village Properties.
- Improved Guest satisfaction scores by introducing new Branding and Customer Experience touchpoints for the Village brand
General Manager
Far East Hospitality
12.2010 - 12.2012
- Overseeing the sales and operations of Village Hotel Changi- 380 Keys and 17 Meeting rooms.
- Selected to revitalize the property to achieve its financial targets and boost overall product and customer service levels.
- Executed a major maintenance effort to improve customer experience and improved ARR by 11% year on year, the largest increase in the group.
General Manager
Far East Hospitality
12.2008 - 11.2010
- Managed Sales and Operations for 11 Serviced Residences and 1 Serviced Office in Singapore and KL.
- Revamped the revenue and inventory management approach as well introduced online sales and distribution segment.
- Turned around the 90M+ Portfolio over the two years.
Various Roles
Far East Hospitality
03.2004 - 11.2008
- Successfully worked and promoted to various roles within the group.
- Roles included: Pre-opening Hotel Manager, Front Office Manager, Director of Sales/ Assistant Director of Sales/ Senior Sales Manager.
Business Development Manager
Plush Enterprise
03.2000 - 12.2003
- Started Clothing and Textile Merchandising Business based in Hong Kong and Bangalore.
Inspector Of Police
Singapore Police Force
07.1996 - 02.2000
- Held Senior Officer roles during my term including: Senior Investigation Officer and Staff Officer.
Education
Executive MBA - Hospitality Management
Cornell-Nanyang Business School
Singapore07-2017
Advanced Management Program - Hospitality Management
Cornell University
New York01.2016
Certificate - High Impact Leadership
University of California, Berkeley, Haas School of Business
Berkeley01.2015
Bachelor of Arts - BA (Merit) - Economics & Mass Communications
National University of Singapore
Singapore01.1995
Skills
- Executive Leadership
- Strategic Planning
- Business Analysis
- Team Building
- Operations Management
- Hospitality and F&B
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Chief Operating Officer
Commonwealth Concepts
01.2021 - Current
Executive Director
Commonwealth Capital Group
02.2020 - 12.2020
Chief Operating Officer
Refinery Concepts
05.2017 - 12.2020
Head Operations
Far East Hospitality
03.2014 - 04.2017
Country General Manager
Far East Hospitality
01.2013 - 02.2014
Area General Manager
Far East Hospitality
12.2011 - 12.2012
General Manager
Far East Hospitality
12.2010 - 12.2012
General Manager
Far East Hospitality
12.2008 - 11.2010
Various Roles
Far East Hospitality
03.2004 - 11.2008
Business Development Manager
Plush Enterprise
03.2000 - 12.2003
Inspector Of Police
Singapore Police Force
07.1996 - 02.2000
Executive MBA - Hospitality Management
Cornell-Nanyang Business School
Advanced Management Program - Hospitality Management
Cornell University
Certificate - High Impact Leadership
University of California, Berkeley, Haas School of Business
Bachelor of Arts - BA (Merit) - Economics & Mass Communications
National University of Singapore
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