Binfeng Wei
Singapore
Summary
Been living in Singapore for 14 years, can communicate fluently in both Mandarin and English. I am precise and responsible on what I do, can work well alone and fits perfectly In a team. Can manage time wisely and finish tasks on time. Always keen to learn new things and takes on challenges. I am easy going and a cheerful person and always like to make effort to complete tasks with best quality. I am a good coordinator, can understand customer’s needs immediately and quickly respond emergency cases.
Overview
10
10
years of professional experience
Work History
Senior Operations Executive
IZeeM Pte Ltd
Singapore
03.2023 - Current
- Promoted from [Operations Executive] to [Senior Operations Executive] within 1.5 years due to exceptional performance and contributions to team goals.
- In-charge of daily operations to improve efficiency.
- Overseeing inventory levels, ensuring optimal stock availability while minimizing costs.
- Tracking stock movements, forecasting demand, and implementing efficient ordering processes.
- Developed and maintained documentation for database processes, enhancing team efficiency and knowledge transfer.
- Sourced and evaluated potential suppliers, negotiating contracts to secure favorable terms and pricing.
- Provided expert troubleshooting assistance to customers, resolving issues efficiently and ensuring high satisfaction levels.
- Generated and distributed accurate billing notices to clients, ensuring timely communication and adherence to company policies.
- Collaborated with finance and service teams to streamline billing processes and improve report accuracy.
HOST
TOPW.E.
Singapore
10.2021 - 03.2023
- Organized and facilitated live game events, ensuring a seamless and enjoyable experience for participants.
- Mainly responsible for delivering clear instructions to ensure players to have best game experience.
- Must have good communication skills and logical thinking skills.
Service Crew (Part-Time)
Alijiang
Singapore
01.2022 - 12.2022
- Responsible for daily operation of the restaurant, bringing customers the best dining experience
Service Crew (Part-Time)
Isteaks
Singapore
05.2019 - 05.2021
- Responsible for daily operation of the restaurant, handling of cash and preparation of food and beverages, bringing customers the best dining experience
Intern
OCBC Bank
Singapore
08.2020 - 10.2020
- Led comprehensive testing of new systems (e.g. cards and account opening system, scanning system), ensuring functionality, performance, and compliance with specifications.
- Have to work closely with other departments to fix bugs and make improvements, once errors are found, handover to relevant departments to fix and follow up on the case until it is properly fixed.
- Market Analysis: Investigate the credit card market in the same industry and assist supervisor to complete the credit card business development evaluation report.
Customer Service (Part-Time)
EZbuy
Singapore
11.2017 - 01.2018
- Mainly responsible for picking up calls and provide customer assistance on website, mobile app and parcel problems
- Find suitable solutions to solve customers' problems, providing them the best service
Service Crew (Part-Time)
The Ramen Stal
Singapore
06.2014 - 12.2014
- Responsible for daily operation of the restaurant, bringing customers the best dining experience
Education
Diploma - Business Information Technology
Temasek Polytechnic
Singapore04.2021
Skills
- Microsoft Office (Excel, Words, PowerPoint etc)
- Html
- Css
- Java
- First-aid
- Good communicator
- Team player
Hobbies and Interests
- Traveling
- Reading
- Singing
Workpass
Requires work pass to work (work permit/S Pass)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Senior Operations Executive
IZeeM Pte Ltd
03.2023 - Current
Service Crew (Part-Time)
Alijiang
01.2022 - 12.2022
HOST
TOPW.E.
10.2021 - 03.2023
Intern
OCBC Bank
08.2020 - 10.2020
Service Crew (Part-Time)
Isteaks
05.2019 - 05.2021
Customer Service (Part-Time)
EZbuy
11.2017 - 01.2018
Service Crew (Part-Time)
The Ramen Stal
06.2014 - 12.2014
Diploma - Business Information Technology
Temasek Polytechnic