Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Workpass
Languages
Timeline
Generic

Binfeng Wei

Singapore

Summary

Fluent in both Mandarin and English with 18 years of residency in Singapore. Known for precision and responsibility, excelling in independent work and collaborative team environments. Efficient time management skills ensure consistent meeting of deadlines. Eager to embrace challenges with a positive and approachable demeanor, striving for excellence in task completion. Recognized for quickly grasping customer needs and responding effectively in emergency situations. Skilled coordinator committed to delivering high-quality results.

Overview

11
11
years of professional experience

Work History

Administrative Executive

Callista Studio Pte Ltd
12.2024 - Current
  • Collected data, input records, and protected electronic files.
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
    Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
  • Maintained detailed expense records across several outlets, verifying entries and reconciling discrepancies with the finance team.
  • Kickstarted the brand's digital presence by creating social media business accounts, writing profile descriptions, and uploading promotional content.
    Assisted in preparing and submitting monthly CPF contributions for employees, ensuring compliance with MOM regulations.
  • Assisted in completing and submitting mandatory MOM surveys, ensuring accuracy and timely compliance.
  • Served as the main point of contact for customer support, handling inquiries, complaints, and service requests.
  • Led, directed, managed and mentored new administrative staff members.

Senior Operations Executive

IZeeM Pte Ltd
03.2023 - 12.2024
  • Promoted from [Operations Executive] to [Senior Operations Executive] after a year due to exceptional performance and contributions to team goals.
  • In-charge of daily operations to improve efficiency.
  • Overseeing inventory levels, ensuring optimal stock availability while minimizing costs.
  • Tracking stock movements, forecasting demand, and implementing efficient ordering processes.
  • Developed and maintained documentation for database processes, enhancing team efficiency and knowledge transfer.
  • Sourced and evaluated potential suppliers, negotiating contracts to secure favorable terms and pricing.
  • Provided expert troubleshooting assistance to customers, resolving issues efficiently and ensuring high satisfaction levels.
  • Generated and distributed accurate billing notices to clients, ensuring timely communication and adherence to company policies.
  • Collaborated with finance and service teams to streamline billing processes and improve report accuracy.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

HOST

TOPW.E.
10.2021 - 03.2023
  • Organized and facilitated live game events, ensuring a seamless and enjoyable experience for participants.
  • Mainly responsible for delivering clear instructions to ensure players to have best game experience.
  • Must have good communication skills and logical thinking skills.

Service Crew (Part-Time)

Alijiang
01.2022 - 12.2022
  • Responsible for daily operation of the restaurant, bringing customers the best dining experience

Service Crew (Part-Time)

Isteaks
05.2019 - 05.2021
  • Responsible for daily operation of the restaurant, handling of cash and preparation of food and beverages, bringing customers the best dining experience

Intern

OCBC Bank
08.2020 - 10.2020
  • Led comprehensive testing of new systems (e.g. cards and account opening system, scanning system), ensuring functionality, performance, and compliance with specifications.
  • Have to work closely with other departments to fix bugs and make improvements, once errors are found, handover to relevant departments to fix and follow up on the case until it is properly fixed.
  • Market Analysis: Investigate the credit card market in the same industry and assist supervisor to complete the credit card business development evaluation report.

Customer Service (Part-Time)

EZbuy
11.2017 - 01.2018
  • Mainly responsible for picking up calls and provide customer assistance on website, mobile app and parcel problems
  • Find suitable solutions to solve customers' problems, providing them the best service

Service Crew (Part-Time)

The Ramen Stall
06.2014 - 12.2014
  • Responsible for daily operation of the restaurant, bringing customers the best dining experience

Education

Diploma - Business Information Technology

Temasek Polytechnic
04.2021

Skills

  • Microsoft Office (Excel, Words, PowerPoint etc)
  • Html
  • Css
  • Java
  • First-aid
  • Good communicator
  • File system management
  • Record preparation
  • Business operations
  • Customer service

Hobbies and Interests

  • Traveling
  • Reading
  • Singing

Workpass

Requires work pass to work (work permit/S Pass)

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Administrative Executive

Callista Studio Pte Ltd
12.2024 - Current

Senior Operations Executive

IZeeM Pte Ltd
03.2023 - 12.2024

Service Crew (Part-Time)

Alijiang
01.2022 - 12.2022

HOST

TOPW.E.
10.2021 - 03.2023

Intern

OCBC Bank
08.2020 - 10.2020

Service Crew (Part-Time)

Isteaks
05.2019 - 05.2021

Customer Service (Part-Time)

EZbuy
11.2017 - 01.2018

Service Crew (Part-Time)

The Ramen Stall
06.2014 - 12.2014

Diploma - Business Information Technology

Temasek Polytechnic

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