Abigail Song Qiao Liang
Undergraduate
Singapore
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Results-oriented sales professional prepared to elevate brand presence and drive customer loyalty. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Offers valuable experience in executing effective marketing campaigns and brand promotions. Known for fostering team collaboration and consistently achieving targets through adaptive strategies. Skills include persuasive communication, strategic planning, and relationship management.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Brand Ambassador
Zenyum Pte Ltd.
07.2023 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Boosted sales through effective collaboration with staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Retail Sales Associate
Love & Co.
08.2021 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Customer Service & Receptionist
Chen Kang Wellness
01.2021 - 05.2021
- Temperature screening of visitors and recording of visitors' personal particulars, as and when required.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.
- Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
- Contributed to company growth by actively promoting products and services based on individual customer needs.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
Food & Beverages/Events
Universal Studios Singapore
09.2017 - 12.2019
- Interact with colleagues effectively to handle tasks given by supervisors
- Handle daily opening and closing sales to ensure cash is tallied and accounted for
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Waitress
Kara Café & Dessert Bar
07.2018 - 09.2019
- Supported various roles in the organization including working as a cashier, waiting on tables, serving food and making sure topping bars and yogurt machines are clean
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Stepped in to help the team as and when required to ensure good and excellent service to all our customers
- Kept server areas clean and stocked to increase efficiency while working tables.
Sogirl
Sogurt
01.2018 - 09.2018
- Provided good customer service via listening and serving the customers’ needs
- Worked under pressure (events at Singapore Stadium) to ensure that the needs of all the guests were met
- Supported various roles in the organization including working as a cashier, making sure topping bars and yogurt machines are clean
- Stepped in to help the team as and when required to ensure good and excellent service to all our customers
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Purchasing & Admin Intern
Bizlink Centre Singapore Ltd
03.2018 - 08.2018
- Source for quotations from vendors and suppliers
- Assist in the full purchase requisition process including prepare purchase order, waiver form, payment vouchers, etc
- To be responsible for the completion and prompt submission of all related paperwork & to ensure accuracy in all paper works and delivery quantities
- Performed data entry in a timely fashion upon successful collation of data from various candidates of different security ranks
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Arranging of logistic support e.g., delivery, mailing, courier, etc
Education
Bachelor of Arts - Events Management
University of Stirling
09-2025
Diploma - Business Application
Republic Polytechnic
05-2020
O'Level -
Jun Yuan Secondary School
01-2017
PSLE -
Yu Neng Primary School
01-2013
Skills
- Programming Languages: NET, HTML, Python, Java Script, MySQL
- Office Suite: MS-Word, MS-Excel, MS-PowerPoint
Timeline
Brand Ambassador
Zenyum Pte Ltd.
07.2023 - Current
Retail Sales Associate
Love & Co.
08.2021 - 07.2023
Customer Service & Receptionist
Chen Kang Wellness
01.2021 - 05.2021
Waitress
Kara Café & Dessert Bar
07.2018 - 09.2019
Purchasing & Admin Intern
Bizlink Centre Singapore Ltd
03.2018 - 08.2018
Sogirl
Sogurt
01.2018 - 09.2018
Food & Beverages/Events
Universal Studios Singapore
09.2017 - 12.2019
Bachelor of Arts - Events Management
University of Stirling
Diploma - Business Application
Republic Polytechnic
O'Level -
Jun Yuan Secondary School
PSLE -
Yu Neng Primary School
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