Wahidah Ismail

• Planned and executed events, roadshows to increase qualified leads, maximizing networking opportunities and generating valuable leads for the sales team.
• Managed budget allocation and resource utilization to maximize marketing ROI.
• Negotiated contracts with vendors, and cultivate strong relationships with key partners, ensuring cost-effective event execution.
• Supervised marketing team of 10, offering mentoring and coaching to build knowledge and skills.
• Coordinated with design and media teams to develop high-quality creative assets.
• Increased brand exposure by creating and implementing strategic partnership marketing plans.
• Managed multiple social media platforms for increased engagement and audience growth.

Achievements

• Ensuring consistent ROAS at 325%
• Exceeded KPI by 109% in Q4 2023
• Exceeded KPI by 107% in May 2024
• Maintained a consistent low CPO at < USD100
• Increased Social Media followers by 142%

• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Effectively managed time by prioritizing tasks according to store needs or management directives.
• Increased customer satisfaction by providing exceptional service and personalized shopping experiences.
• Increased sales through effective upselling techniques and in-depth product knowledge.

Achievements

• Best Customer Service Staff in May 2019
• Long Service Award in Aug 2020