Angela Ng

•Solved customer food and beverage issues and satisfied customer.

•Worked as a team and build a strong image of the company and also the product, more to selling beers from local breweries.

• Managed challenging callers while adhering to company guidelines for respectful communication.
• Investigated and resolved customer inquiries and complaints quickly.

• Achieved higher levels of customer satisfaction by establishing clear service standards and expectations for employees.
• Improved employee retention through the development of effective training programs and mentorship initiatives.
• Discovered trainees management teamwork and set an aggressive target to archive through the process.

• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Maintained a clean and organized work environment for improved customer experiences.