Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venus Tay

Summary

Dynamic customer service professional with a strong work ethic and proven ability to enhance service quality at LTA. Skilled in efficient task completion and maintaining cleanliness, I excel in fast-paced environments, ensuring customer satisfaction through effective communication and collaboration. Committed to upholding health standards while delivering exceptional service.

Overview

6
6
years of professional experience

Work History

Service Crew Member

Pepper Lunch
03.2020 - 12.2025
  • Maintained cleanliness and organization of dining area and equipment.
  • Collaborated with team members to ensure efficient service during busy periods.
  • Operated kitchen equipment safely, adhering to health and safety standards.
  • Assisted customers by taking orders and providing menu information.

Customer Service Officer

LTA
01.2025 - 08.2025
  • Provided responsive support to customers, addressing inquiries and resolving issues effectively.
  • Assisted in processing customer requests, ensuring timely and accurate service delivery.
  • Adapted to various customer service tools, enhancing workflow efficiency and user satisfaction.
  • Collaborated with team members to streamline communication processes, improving overall service quality.

Service Crew Member

Mr Coconut
05.2024 - 12.2024

Provided excellent customer service while serving drinks.

Managed cash register operations to ensure accurate transactions.

Conducted sanitary duties to uphold health and safety regulations.

Mentored new employees on best practices and company policies.

Service Crew Member

Awesome One
02.2024 - 12.2024

Executed fryer operations to deliver consistently prepared menu items.

Ensured customer satisfaction through prompt service and attention.

Maintained table cleanliness by clearing and resetting as needed.

Adhered to sanitary protocols to ensure a safe environment.

Managed cashiering responsibilities with accuracy in financial transactions.

Regularly performed stock counts to ensure adequate supply of items.

Service Crew Member

Boost Juice Bar
08.2023 - 02.2024

Executed drink preparation with a focus on speed and quality.

Operated cash register, processing customer payments accurately.

Delivered outstanding service to customers, addressing inquiries and needs promptly.

Conducted regular sanitation tasks to uphold hygiene standards throughout the establishment.

Cashier

IORA
02.2023 - 05.2023

Managed packing of clothes to maintain organized inventory.

Conducted cashiering responsibilities with precision for effective cash handling.

Assisted with ad hoc duties to enhance team productivity.

Cashier

HAKO
06.2021 - 12.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Assisted customers with product inquiries and provided exceptional service.
  • Ensured compliance with store policies and procedures during transactions.

Education

High School Diploma -

ITE
ITE COLLEGE WEST

Skills

  • Customer service
  • Cleaning and sanitizing
  • Verbal and written communication
  • Strong work ethic
  • FLUENT IN LANGUAGE
  • Team collaboration
  • Efficient task completion
  • Language fluency
  • Performance improvement

Timeline

Customer Service Officer

LTA
01.2025 - 08.2025

Service Crew Member

Mr Coconut
05.2024 - 12.2024

Service Crew Member

Awesome One
02.2024 - 12.2024

Service Crew Member

Boost Juice Bar
08.2023 - 02.2024

Cashier

IORA
02.2023 - 05.2023

Cashier

HAKO
06.2021 - 12.2021

Service Crew Member

Pepper Lunch
03.2020 - 12.2025

High School Diploma -

ITE
Venus Tay