Shu Xin Hee
Summary
Proven in enhancing customer satisfaction and team efficiency, my tenure at Joyden Seafood showcased my ability to excel in high-pressure environments. Skilled in customer service and maintaining strict food safety standards, I bring a blend of strong work ethic and effective communication, driving significant improvements in service delivery.
Overview
5
5
years of professional experience
Work History
Service Crew Member
Joyden Seafood
04.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Service Crew Member
Tomi Sushi
08.2022 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Frozen Clerk
Sheng Siong Supermarket
03.2020 - 04.2021
- Managed time effectively while juggling multiple tasks, ensuring all responsibilities were completed within deadlines.
- Maintained a clean and organized work environment for efficient operations and an appealing shopping experience.
- Collaborated with team members to ensure smooth workflow during busy periods, resulting in successful shift operations.
- Participated in team meetings to provide feedback on store performance and suggest improvements where necessary.
Education
High School Diploma - General Education
Che Guevara High School
254 QL60, Mo Cay Town, Ben Tre, Vietnam09.2019
English For Foreign Students (INTERMEDIATE) - English Language
Stanfort Academy
1 Kay Siang Rd, Level 11, 10-02, 09-01, Singapore 09.2020
Diploma - Business Management
Management Development Institute of Singapore
503 Stirling Rd, Singapore 14895903.2024
ADVANCED DIPLOMA IN MANAGEMENT STUDIES - Business Administration
Management Development Institute of Singapore
503 Stirling Rd, Singapore 14895911.2024
Skills
- Customer service
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Fluent in language
- Comprehensive Business Knowledge
- Leadership & Management Skills
Languages
English
Upper intermediate (B2)
Vietnamese
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Service Crew Member
Joyden Seafood
04.2024 - Current
Service Crew Member
Tomi Sushi
08.2022 - 02.2024
Frozen Clerk
Sheng Siong Supermarket
03.2020 - 04.2021
High School Diploma - General Education
Che Guevara High School
English For Foreign Students (INTERMEDIATE) - English Language
Stanfort Academy
Diploma - Business Management
Management Development Institute of Singapore
ADVANCED DIPLOMA IN MANAGEMENT STUDIES - Business Administration
Management Development Institute of Singapore
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