Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Peiyee Ong

Summary

Proven track record in enhancing customer satisfaction and sales at Al Solito through exceptional service and integrity. Mastered menu memorization and order accuracy, leading to increased repeat business. Demonstrated cleanliness and hygiene, alongside fluent language skills, contributing to a positive and efficient work environment. Achieved significant performance improvements without compromising on quality.

Overview

9
9
years of professional experience

Work History

Service Crew Member

Veg Fish Farm Thai Restaurant
08.2015 - 01.2016
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.

Service Crew Member

Al Solito
11.2022 - 09.2024
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.

    • Service Crew Member

    Xi An Biang Biang Noodles
    05.2021 - 11.2022
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.

    • Service Crew Member

    My Treats
    04.2016 - 08.2020
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

    • Education

    Accounting

    SMK Seri Bintang Selatan
    Malaysia
    11.2020

    Skills

    • Customer Service
    • FLUENT IN LANGUAGE
    • Cleanliness and hygiene
    • Performance Improvement
    • Menu Memorization
    • Order Accuracy
    • Integrity and Honesty

    Languages

    Chinese (Cantonese)
    Intermediate (B1)
    Chinese (Mandarin)
    Advanced (C1)
    Japanese
    Advanced (C1)
    English
    Bilingual or Proficient (C2)
    Malay
    Intermediate (B1)

    Timeline

    Service Crew Member

    Al Solito
    11.2022 - 09.2024

    Service Crew Member

    Xi An Biang Biang Noodles
    05.2021 - 11.2022

    Service Crew Member

    My Treats
    04.2016 - 08.2020

    Service Crew Member

    Veg Fish Farm Thai Restaurant
    08.2015 - 01.2016

    Accounting

    SMK Seri Bintang Selatan

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