Crystal Liow
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Flight Stewardess
Singapore Airlines
07.2022 - Current
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Implemented quick thinking under pressure to address unexpected challenges or changes in plans while maintaining high-quality service levels.
- Diffused tense situations between passengers by using effective communication techniques and conflict resolution strategies.
- Received commendations from management for consistently demonstrating strong teamwork skills among diverse team members.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
Audit Associate
TY Teoh International
07.2021 - 07.2022
- Prepared working papers, reports and supporting documentation for audit findings.
- Prepared comprehensive audit reports, detailing findings and presenting recommendations for improvement.
- Identified various risks and errors to propose corrective action to decision makers.
- Analyzed trends in financial data to investigate fluctuations.
- Evaluated financial statements, identifying discrepancies and providing recommendations for corrective action.
- Developed strong relationships with clients through clear communication, transparency, and professionalism throughout the entire audit process.
- Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits.
- Facilitated open lines of communication between audit teams and key stakeholders resulting in increased collaboration.
Customer Service Representative
School Of Music And The Arts
11.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Flight Attendant
Singapore Airlines Ltd. / ADR
09.2018 - 11.2020
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Bachelor's Degree in Business And Commerce - Finance And International Business
Monash University
Malaysia 04.2018
Monash University Foundation Year (MUFY) - Business Commerce
Sunway College
Malaysia12.2013
Skills
- Exceptional communication
- Strong Work Ethic
- Customer Service
- Interpersonal communications
- Relationship Management
- Team Collaboration
- Creative Thinking
- Team Leadership
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Korean
Elementary (A2)
Timeline
Flight Stewardess
Singapore Airlines
07.2022 - Current
Audit Associate
TY Teoh International
07.2021 - 07.2022
Customer Service Representative
School Of Music And The Arts
11.2020 - 06.2021
Flight Attendant
Singapore Airlines Ltd. / ADR
09.2018 - 11.2020
Bachelor's Degree in Business And Commerce - Finance And International Business
Monash University
Monash University Foundation Year (MUFY) - Business Commerce
Sunway College
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