LUQI NING
Summary
Dynamic and dedicated professional with extensive experience at Singapore Airlines, recognized for exceptional customer service and in-flight safety expertise. Honored with the Long Service Award, I excel in teamwork and communication, ensuring passenger satisfaction and safety. Proven ability to assist VIP passengers and respond effectively in emergencies.
Overview
16
16
years of professional experience
Work History
Flight Stewardess
Singapore Airlines
Singapore
05.2013 - Current
My scope of work includes providing excellent customer service, ensuring passenger safety and maintaining cabin safety cleanliness and hygiene. Our key areas of responsibility include: Passenger service, safety and security, In-flight operations, Cabin maintenance, First Aid and Communication and coordination.During my tenure with Singapore Airlines, I was honored with the Long Service Award. This year, I have also been invited by the company to participate in the promotion assessment process.
Customer Service Agent
Changi Airport SATS
Singapore
05.2009 - 02.2013
I had have worked with Changi Airport Sats Customer Service Agent 3 years and half. As a ground staff under Singapore Airlines, My scope of work includes check-in counter, Arrival and Departure service, Transfer desk and Delayed team. I can operate the company’s system software efficiently.
Education
Bachelor’s Of Degree - Human Resource
Sichuan Agricultural University
China Skills
- Exceptional communication
- Passenger assistance
- In-flight safety expertise
- Food and beverage service
- Travel documentation verification
- Emergency response training
- Cultural sensitivity
- Special needs assistance
- Personal grooming standards
- VIP passenger care
- Flight procedures
- Teamwork and cooperation
- Customer service
- Problem-solving
- Calm under pressure
- Safety procedures
Timeline
Flight Stewardess
Singapore Airlines
05.2013 - Current
Customer Service Agent
Changi Airport SATS
05.2009 - 02.2013
Bachelor’s Of Degree - Human Resource
Sichuan Agricultural University