Hew Thong Tang
Summary
Team player with dynamic safety, service and communication skills. Organized and dependable candidate at performing tasks with positive attitude. Attention to detail and excellent time management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Stewardess
Singapore Airlines
03.2021 - 11.2024
- Enhanced passenger satisfaction by providing exceptional and personalized customer service.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Acted as a liaison between staffs to ensure seamless communication throughout each flight experience.
- Implemented quick thinking to address unexpected challenges while maintaining high-quality service levels.
Cabin Crew
SilkAir Pte Ltd
02.2018 - 02.2021
- Maintained cabin safety by conducting pre-flight checks, adhering to airline safety and emergency policies.
- Managed challenging situations calmly and professionally.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers.
Cabin Crew
Scoot Pte Ltd
08.2015 - 08.2017
- Ensure the cabin safety is not compromised by conducting pre-flight checks and following emergency procedures.
- Achieve company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Promote onboard sales, boosting revenue through upselling products and services.
- Resolved passenger conflicts and medical emergencies during flights.
- Organize and participate activities or event onboard with Scootitude to create fun and memorable experience for passengers
System Support Executive
Finisar Corporation
12.2014 - 08.2015
- Prepared daily, weekly, and annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Responsible for installing, configuring, troubleshooting, and maintaining Oracle systems.
- Provide users with technical assistance and training
Education
Bachelor of Arts - Hospitality Management With Honors
University Utara Malaysia
Malaysia11.2014
Skills
- Exceptional communication
- Multilingual Proficiency
- Customer Service
- Emergency Situations Management
- Company policy adherence
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Certification
- WSET Level 2 award in Wines
Timeline
Flight Stewardess
Singapore Airlines
03.2021 - 11.2024
Cabin Crew
SilkAir Pte Ltd
02.2018 - 02.2021
Cabin Crew
Scoot Pte Ltd
08.2015 - 08.2017
System Support Executive
Finisar Corporation
12.2014 - 08.2015
Bachelor of Arts - Hospitality Management With Honors
University Utara Malaysia
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