Yee Hui Chee
Kuantan
Summary
A self-motivated co-worker with experienced with smooth operation and maintain Good Relationship with all parties. Used to utilize all Microsoft tools to deliver statistic and data analytics.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
Shell Business Service Centre
04.2023 - Current
- Worked as Customer Success Specialist for Shell Malaysia market
- Handle a range of Customer enquiries within the agreed processes and ways of working
- Manage the Loyalty Customer Experience for Shell Malaysia Mobility business
- Maintain good relationship with third party loyalty program with BonusLink
- Resolve enquiries within the agreed SLAs, escalating when appropriate and in collaboration with other service providers.
Customer Success Specialist
Shell Business Service Centre
10.2021 - 03.2023
- Worked as Customer Success Specialist of Order to Delivery journey and provided high quality front customer facing service to support retail end to end integrated team in public, loyalty and digital in Shell Hong Kong market
- Able to project a professional company image by provided the best customer experience through phone interaction, emails, and live chat engagement with customers
- By creating project to delivered value more than USD 150K assisted business make decision.
Demand and Supply Planner
YLTC Sdn Bhd
12.2019 - 09.2021
- Worked as executive of Demand and Supply planner, budgeting and forecasting the market demand over Shell Malaysia Select Store to ensure sufficient inventory level
- Able to monitor the demand for 1000 retailers
- Maintained a good relationship with 13 big suppliers to create more than RM 1.3 million per month
- Maintained good relationship with client by delivered promises and information.
- Optimized inventory levels by implementing efficient supply planning strategies.
Purchasing Junior Executive
Kawaguchi Manufacturing Sdn Bhd
02.2019 - 06.2019
- Internship as a purchasing Executive in Purchasing Department
- To communicate with supplier on delivery schedule
- Maintained healthy inventory level.
Education
MBA - Business Administrative in Marketing
Inti International University
09.2025
BBA - Supply Chain Management
Tunku Abdul Rahman University College, Kuala Lumpur
01.2018
Skills
- Feedback Collection
- Cross-Functional Coordination
- Data Analysis
- Microsoft Excel
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Customer Success Specialist
Shell Business Service Centre
04.2023 - Current
Customer Success Specialist
Shell Business Service Centre
10.2021 - 03.2023
Demand and Supply Planner
YLTC Sdn Bhd
12.2019 - 09.2021
Purchasing Junior Executive
Kawaguchi Manufacturing Sdn Bhd
02.2019 - 06.2019
MBA - Business Administrative in Marketing
Inti International University
BBA - Supply Chain Management
Tunku Abdul Rahman University College, Kuala Lumpur
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