ALISSA ABDUL KHAKIM
CP Specialist Sustain Sourcing Process
Kajang,Kajang
Summary
Results-driven Oil & Gas Specialist with over 14 years of experience at Shell in HR Operations, Downstream, and Contract Procurement. Proven expertise in stakeholder management, coaching, business process optimization, ERP systems, reporting, and data analysis. Adept at driving operational excellence and fostering strategic partnerships. Eager to leverage skills in challenging development opportunities within the CP business for impactful projects and continuous growth.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
CP Specialist Sustain Sourcing Process
Shell Business Service Centre SDN. BHD.
09.2018 - Current
- Served as Subject Matter Expert for CMCP/S2C systems, supporting end users and resolving complex technical issues through the Integrated Support Model (ISM) on Ariba and CMCP processes.
- Provided expert guidance and input to cross-functional projects and business-led initiatives to optimize sourcing processes.
- Led the adoption of digital tools and automation solutions to improve sourcing efficiency and enhance value delivery across procurement activities.
- Monitored system performance using KPIs; developed and executed action plans to address identified performance gaps and ensure system reliability.
- Created and maintained comprehensive training materials; delivered training sessions for Knowledge Experts and end users to promote best practices.
- Led continuous improvement initiatives to streamline CMCP processes and ensure alignment with Shell's strategic objectives.
- Collaborated with CP Sourcing Design, IT, and Analytics teams to implement process simplifications and deploy new technology solutions.
- Ensured operational readiness during project transitions by maintaining system configurations and supporting system integration efforts.
- Acted as escalation point for unresolved ISM issues, safeguarding process integrity and automation sustainability.
- Coached and trained end users through onboarding and refresher sessions, fostering process compliance and promoting best practices organization-wide.
Contractor ServiceDesk Business Analyst (CSD)
Shell Business Service Centre SDN. BHD.
03.2018 - 09.2018
- Led the design and deployment of global data quality assurance checks to enhance data integrity and consistency across multiple regions.
- Developed and implemented policies to ensure country-specific variance compliance, facilitating adherence to international standards.
- Contributed to continuous improvement initiatives aimed at reducing invoice discrepancies and enhancing financial accuracy.
- Managed project activities related to business process optimization, ensuring alignment with organizational goals and compliance requirements.
- Supported performance improvement efforts by analyzing data trends and identifying opportunities for operational enhancements.
Order to Delivery Performance Analyst (OTD)
Shell Business Service Centre SDN. BHD.
01.2014 - 02.2018
- Supported operations across Malaysia, Singapore, Hong Kong, and Indonesia by conducting mini-lab analyses to identify and address performance gaps through statistical reporting and data analysis.
- Developed and presented insights and recommendations based on fact-based analysis to enhance operational efficiency and decision-making processes.
- Managed performance improvement initiatives focusing on optimizing business processes and workflows within the order-to-delivery cycle.
- Utilized BI tools such as Spotfire, BW, BO, and GSAP to create dashboards and reports that facilitated performance monitoring and continuous improvement.
- Applied project management and business analysis skills to support transport economics and logistics optimization efforts.
- Contributed as a key team member in performance enhancement projects, leveraging expertise in business process improvement and performance metrics.
- Served as stand-in team lead for the DSSS team, implementing workforce management strategies to reduce call abandoned rates through better work distribution and resource allocation.
- Analyze order data to identify delivery performance gaps.
- Monitor key performance indicators for order to delivery processes.
- Prepare detailed reports on delivery performance metrics.
- Implement process improvements to enhance order fulfillment efficiency.
Snr. HR Information Management Analyst (HR Services)
Shell Business Service Centre SDN. BHD.
04.2012 - 12.2013
- Developed and maintained HR MI reports, providing both ad hoc and periodic insights to global HR professionals, Business Analysts, and Managers.
- Delivered training sessions and consultations on data interpretation, reporting tools (WEBI/Web Intelligence), and understanding data dimensions to enhance user proficiency.
- Served as the primary contact for global stakeholders on HR data privacy, authorization controls, and data load status for various info-cubes, ensuring compliance and security.
- Managed organization structures within SAP to align with global and business standards, supporting accurate HR data management.
- Conducted monthly reviews of control data to verify accuracy, consistency, and compliance with organizational policies.
- Provided onboarding training for new joiners and ongoing coaching for staff to promote continuous skill development in HR data management and reporting.
- Acted as the focal point for project and technology partnership meetings, facilitating communication on process improvements, issue resolution, and best practice sharing.
- Ensure compliance with data privacy regulations and organizational standards.
- Analyze HR data trends to support strategic decision-making.
Education
Bachelor of Science - Business IT
University of Wales
United Kingdom 04.2001 -
Skills
Interests
Travelling
Outdoor Activities
Personal Information
Nationality: Malaysia
Certification
Data Scientist Professional Program
Timeline
Data Scientist Professional Program
01-2019
Data Engineering Associate Program
01-2019
CP Specialist Sustain Sourcing Process
Shell Business Service Centre SDN. BHD.
09.2018 - Current
Contractor ServiceDesk Business Analyst (CSD)
Shell Business Service Centre SDN. BHD.
03.2018 - 09.2018
Order to Delivery Performance Analyst (OTD)
Shell Business Service Centre SDN. BHD.
01.2014 - 02.2018
Snr. HR Information Management Analyst (HR Services)
Shell Business Service Centre SDN. BHD.
04.2012 - 12.2013
Bachelor of Science - Business IT
University of Wales
04.2001 -
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