Soraya Iwaid

· Ensure all assigned screening activities are completed with quality standards within 5 working days.

· Act as Quality Assurance in the team: Oversee and ensure the quality of screening activities, ensuring compliance with regulatory and internal standards.

· Be a subject matter expert to enhanced team by providing advice, opinions and educate/train up the decision making and analytical skills of team member.

· Analyze trends in quality and mistakes, identify discrepancies, and implement solutions to improve overall quality.

· Created a comprehensive Team Manual for Country-Specific Language Screening to standardize the methodology for screening individuals' names from various countries to enhance the overall quality of the screening process and continue to identify the area of improvement.

· Coach less experienced team members.

· Conduct and lead monthly training and sharing for Enhanced team for best practice and to close knowledge the gaps.

· Focal point of GSS metric reporting by generating raw data, generate Enhanced Screening Dashboard and KPIs.

· Single focal point for Red & Amber matrix reporting and act as the initial point of contact for inquiries and issues related to Red & Amber legacy.

· Leading Red & Amber team with data extraction, data processing and task segregation within the agreed timescales.

· Analyze, export and provide dataset of Nigerian screening request to Nigerian stakeholder by monthly.

· Act as primary contact in providing the data of screening request for Downstream line of business to stakeholder.

· Act as initial point of contact of screening records (Most Confidential and Confidential records) for inquiries and issues related to screening (provide information and guidance to the stakeholders such as business requester, ECM and BID investigator).

· Developed a Quick Reference Guide for Most Confidential request to the team member for their reference to ensure that all evidence is stored properly.

· Monthly review on Most Confidential screening evidence to ensure all evidence being retained as required.

· Act as focal point for inquiries and issues related to “Thai” matters by providing a guidance, information and directing stakeholders (business requester, ECM and BID investigator) to relevant sources.

· Support BID team in BID investigation related to Thai matters.

· Supporting Ethics and Compliance Analyst (ECA) team on the post contract screening activities by assessing the alerts related to ABC/AML, fraud etc.

· Promoted the standardization of assessment comments of alert to ensure clarity and referenceability.

· Prepared and developed ECA Guidance to serve as a reference for the team.

· Ensure all assigned screening activities are completed with quality standards within 5 working days.

· Coach less experienced team members.

· Gather and research the information of ultimate beneficiary owners and key management of the counterparty using a public information available and commercially licensed IT tools (Duns & Bradstreet), data sources and documentation provided by business stakeholder.

· Collate the results of the searches in the specified manner and retain the evidence in the database as required.

· Analyze and interpret the results to provide direction, advice, and guidance to the business.

· Take responsibility for more complex queries which are either being escalated or delegated.

· Act as focal point for inquiries and issues related to “Thai” matters by providing a guidance, information and directing stakeholders (business requester, ECM and BID investigator) to relevant sources.

· Initial point of contact for inquiries and issues related to Financial Institution (FI) and ensure all screening requests related to FI are raised correctly by considering the relationship Shell has with the FI.

· Working closely with Ethics & Compliance Manager (FI) on FI related matters.

· Focal point of Treasury project by obtaining the bulk of banks screening request from Ethics & Compliance Manager, review bank's ownership documentation, planning and delegating tasks to team members to ensure timely delivery.

· Focal point and leading Red & Amber legacy team with data extraction, data processing and task segregation within the agreed timescales.

· Ensure all assigned screening activities are completed with quality standards within 5 working days.

· Gather and research the information of ultimate beneficiary owners and key management of the counterparty using a public information available and commercially licensed IT tools (Duns & Bradstreet), data sources and documentation provided by business stakeholder.

· Collate the results of the searches in the specified manner and retain the evidence in the database as required.

· Analyze and interpret the results to provide direction, advice, and guidance to the business.

· Communicate with the stakeholders on the screening findings.

· Act as focal point for inquiries and issues related to “Thai” matters by providing a guidance, information and directing stakeholders (business requester and ECM).