YASHIKA THESIEMA ROSEMIN
Bedok
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Successful in managing multiple priorities with a positive attitude and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Manager
Ministry of Health | Case Management Task Group
03.2023 - Current
- Currently supporting Health Science Authority’s Tobacco Regulation Branch on vaping cases.
- Handling 20 cases per day, verifying and inputting offenders’ case details into TRB's system accurately.
- Generating Notice of Offer of Composition letters for adult offenders and Stern Warning letters for underaged offenders.
- In July 2023, represented MOH CMTG as a professional and competent Healthier SG Ambassador.
- Enrolled more than 100 patients into the Healthier SG program.
- Encouraged and guided patients to install and navigate HealthHub and Healthy 365 applications for access to patient's Health Plan, activities near them to encourage active lifestyle and redemption of Healthpoints to redeem into vouchers.
- Enrolled patients without Singpass via the National CRM system.
- Onboarded patients with booking of Health Plan appointments with their preferred clinics.
- Collected Healthier SG enrolment data and monitored stock for Healthier SG collaterals.
- Addressed all Healthier SG related queries patiently & provided comprehensive information in simplified manner especially to elderly patients.
- Participated in Healthier SG’s first roadshow that was launched by guest of honors Prime Minister Lee Hsien Loong and Health Minister Ong Ye Kung.
Assistant Manager
Ministry of Health | Case Management Task Group
01.2022 - 02.2023
- Responded to calls via CMTG Hotline and incoming emails of conveyance requests for Covid patients or on other emerging infectious diseases.
- Liaised with external stakeholders such as Public Health Institutions and community care facilities on conveyance arrangements for Covid patients to Emergency Department or Medical Appointments.
- Worked closely with private clinics to collate patient information for conveyance arrangements to an appropriate isolation facility.
- Verified and input patients’ case information promptly and accurately into CMTG Case Management System.
- Collaborated with other task groups to ensure that Covid patients receive adequate care required for their recovery journey.
- Directed general enquiries received to the relevant channels for follow-up actions.
- Trained new employees on essential knowledge and skills to perform their tasks competently.
Digital Marketing Executive
Barakkath Frame Maker Private Limited
11.2019 - 04.2023
- Revamped company website through WordPress. Website: https://www.barakkathframes.com/
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Conducted thorough competitor analysis, identifying key opportunities for growth in the market landscape.
- Enhanced brand awareness through the creation of compelling social media content resulting in 20% increase in follower growth and engagement.
- Monitored and reported on key performance indicators using analytical tools to assess campaign effectiveness.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor's of Business Management
Singapore Institute of Management
11.2019
Skills
- MS Office
- WordPress Management
- Copywriting
- Video Editing
- Content Creation
- Social Media Management
- Market Research
- Data Analysis
- Effective Communication
- Customer Service
Timeline
Manager
Ministry of Health | Case Management Task Group
03.2023 - Current
Assistant Manager
Ministry of Health | Case Management Task Group
01.2022 - 02.2023
Digital Marketing Executive
Barakkath Frame Maker Private Limited
11.2019 - 04.2023
Bachelor's of Business Management
Singapore Institute of Management
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