Koh Yong Ping
Operations Manager
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Manager
Ministry of Health, Case Management Operations Task Group
01.2022 - Current
- Management of Covid and Monkeypox patients’ journey in ensuring their well-being and preventing the spread of the diseases in accordance to established protocols and guidelines
- Supporting Healthier SG team in coordinating with Active Aging Centres to ensure smooth deployment of ambassadors to site
- Development of macros using Visual Basic for Applications (VBA) used in the automation of tasks to reduce manhours spend on tasks by staffs
- Mentored new team members, facilitating their integration into the team and knowledge transfer
Manager
Ministry of Health, Home Recovery Task Group
04.2020 - 12.2021
- Supported various teams within Quarantine Operation Task Group in ensuring seamless execution of tasks in accordance with Management's guidelines and best practices during Covid pandemic
- Facilitated communication between MOH management and external parties for effective collaboration
- Managed and resolved issues and inquiries from various teams to maintain operational efficiency
Admin Coordinator (Temporary Staff)
Singapore Medical Council, Records Management Team
11.2019 - 03.2020
- Indexed and captured data of items for digitization purposes, ensuring proper organization and efficiency
- Arranged and created references for items scheduled for digitization, facilitating streamlined digitization processes
- Conducted meticulous checks of digitized images against listings to guarantee accuracy and completeness of digitization efforts
Admin Coordinator (Temporary Staff)
Singapore Medical Council, Practicing Certificate Renewal Team
08.2018 - 11.2019
- Undertook preparatory and processing tasks for Practicing Certificate renewal exercise, ensuring smooth and timely execution
- Managed mailbox communications and responded to inquiries from doctors and external parties regarding Practicing Certificate renewal matters
Administrative Executive
NTUC Income Insurance Co Operative Limited
05.2015 - 12.2016
- Verified, submitted, and updated insurance agents' personal information with Monetary Authority of Singapore for inclusion into the Register of Representatives, enabling them to conduct regulated activities and deliver financial advisory services
- Managed meticulous system records concerning appointment and resignation of insurance agents
- Conducted end-user testing for new products and system enhancements to ensure seamless integration and functionality
- Oversaw the management of insurance policies for insurance agents entering or departing from the company, ensuring accuracy and compliance with company and regulatory standards
Administrative Assistant (Temporary Staff)
NTUC Income Insurance Co Operative Limited
11.2014 - 04.2015
- Offered comprehensive administrative support to executives, including data entry into the system, and conducting checks on letters before dispatch
- Processed alteration forms submitted by policyholders, meticulously reviewing, and updating information in the system to effect changes accurately
- Responded to inquiries from insurance agents and policyholders, providing prompt and accurate information, and directing queries to relevant personnel as necessary
Education
Bachelor of Science in Information Systems & Management (Second Lower Honours) -
University of London (SIM)
Singapore 01.2009 - 04.2013
Diploma in Aeronautical Engineering -
Singapore Polytechnic
Singapore 01.2004 - 04.2007
Skills
Microsoft Office
Process Improvement
Task Prioritization
Continuous Improvement
Certification
Psychological First Aid (PFA) for Mental Wellness: Helping others in times of Distress and Crisis
Timeline
Psychological First Aid (PFA) for Mental Wellness: Helping others in times of Distress and Crisis
01-2024
Introduction to Psychotherapy
12-2023
Mental Health First Aid Skills
12-2023
Manager
Ministry of Health, Case Management Operations Task Group
01.2022 - Current
Manager
Ministry of Health, Home Recovery Task Group
04.2020 - 12.2021
Admin Coordinator (Temporary Staff)
Singapore Medical Council, Records Management Team
11.2019 - 03.2020
Admin Coordinator (Temporary Staff)
Singapore Medical Council, Practicing Certificate Renewal Team
08.2018 - 11.2019
Administrative Executive
NTUC Income Insurance Co Operative Limited
05.2015 - 12.2016
Administrative Assistant (Temporary Staff)
NTUC Income Insurance Co Operative Limited
11.2014 - 04.2015
Bachelor of Science in Information Systems & Management (Second Lower Honours) -
University of London (SIM)
01.2009 - 04.2013
Diploma in Aeronautical Engineering -
Singapore Polytechnic
01.2004 - 04.2007