Summary
Overview
Work History
Education
Skills
PROJECTS
LEADERSHIP
Hobbies and Interests
LANGUAGES
References
Timeline
Generic
JIA QI TEO

JIA QI TEO

Bedok

Summary

Highly adaptable professional with a solid foundation in both the Aesthetic and Medical sectors, currently completing a Bachelor of Science in Business Analytics at Singapore University of Social Sciences (graduating 2025). Adept at rapidly assimilating complex concepts and thriving in dynamic environments, I possess a meticulous and proactive approach. Consistently embracing new challenges, I excel at efficient information retention and effective pressure management. Seeking to leverage analytical insights and cross-functional expertise to drive data-driven success in a Business Operations position.

Overview

6
6
years of professional experience

Work History

Patient Service Associate

The Clifford Clinic
02.2020 - Current
  • Engaged in various facets of clinic operations, encompassing front desk responsibilities, clinic assistance, hair transplant procedures, and administrative tasks.
  • Undertaking general responsibilities as a Front Desk professional, including welcoming patients, addressing walk-ins, managing phone calls, confirming appointments, dispensing medications, preparing case documents and consent forms, scheduling appointments, conducting settlements, and overseeing sales and billing activities.
  • Managing administrative tasks such as coordinating deliveries for medications and products, scanning and filing documents, completing logs, and handling hospital admissions for surgical patients.
  • Dealing with insurance and Medisave matters for both in-patient and out-patient procedures.
  • Reviewing financial counseling forms prior to surgical procedures.
  • Efficiently handling a high volume of inquiries through email and WhatsApp.
  • Following up on leads generated from various social media platforms.
  • Coordinating teleconsultations for overseas patients with doctors.
  • Providing support for service recovery initiatives for patient’s post-surgery.
  • Assisting doctors during medical procedures, including preparing for cases and autoclaving surgical and clinic equipment.
  • Supporting hair transplant procedures by accurately counting and loading grafts.
  • Demonstrating the ability to manage multiple concurrent events efficiently, even in busy clinic environments.

Maintenance and Support

SingEx Holdings Pte Ltd
11.2019 - 02.2020
  • Internship Program with the Digital and Technology Office (DTO) - IT Department at SingEx.
  • Proficiently managed Ungerboeck Event Business Management Software (EMBS).
  • Successfully utilized Gleematic AI Robotic Process Automation (RPA) Software to enhance system and user account maintenance, ensuring the seamless operation of event business processes.
  • Customized and modified reports based on specifications, fine-tuning the automation process for optimal performance.
  • Applied acquired knowledge of systems to conduct system testing and troubleshoot issues.
  • Automated the process of adding inventory lists in EMBS using RPA.
  • Developed a Sales Manager dashboard in EMBS and created charts in Alteryx Designer for Sales Manager and Inventory Analysis.
  • Learned the basic functions of GEVME for the online delegate registration portal.
  • Attended key meetings and documented meeting minutes.
  • Established Key Performance Indicators (KPIs) for the Sales Manager dashboard and reviewed salesperson KPI reports.
  • Created a flowchart for the Identity and Access Management Policy.
  • Inputted policies into the Standard Operating Procedure (SOP) document.
  • Undertook an usher role and contributed to the preparation for the launch of Expo 2.0 in 2020.

Education

Bachelor of Science - Business Analytics

Singapore University of Social Sciences
Singapore
01-2025

Diploma - Business Intelligence and Analytics

Nanyang Polytechnic
01.2020

GCE "O" Level - undefined

Bedok North Secondary School
01.2016

Skills

  • Proficient in programming languages
  • Data analysis with Jupyter
  • Java, HTML, JavaScript
  • Database Management System
  • Proficient in Microsoft SQL
  • SDLC methodology expertise
  • Object-oriented design using UML
  • Software development tool
  • Experienced with Tableau data visualization
  • Proficient in Microsoft Office, Microsoft Word, PowerPoint, Excel
  • Multimedia Tools
  • Proficient in Adobe Photoshop
  • Proficient in IBM SPSS Modeler
  • R programming proficiency

PROJECTS

Final Year Project: Unveiling Customer Insights in the Booming Aesthetics Industry through Text Mining | Singapore University of Social Sciences

  • Spearheaded an end-to-end analytics project applying advanced Text Mining and Natural Language Processing (NLP) techniques to over 300 Google reviews from the aesthetics industry.
  • Developed a comprehensive, interactive visualization dashboard (encompassing sentiment scores, topic probabilities, word distributions, and word clouds) and a detailed analytical report that identified emerging trends, critical customer pain points, and actionable opportunities for service enhancement.
  • Utilized Python (NLTK, Pandas) and R for robust data extraction, complex sentiment analysis, topic modeling, and dynamic data visualization, delivering insights to drive business strategy.

LEADERSHIP

  • Executive Committee Member, School of Information Technology Club, Nanyang Polytechnic 2018-2019
  • Senior Executive Committee Member, Choir Bedok North Secondary School 2014–2016
  • Class representative, Green Monitor Bedok North Secondary School 2013–2016
  • Subject Representative Chinese, Physics, Humanities and Mathematics, Bedok North Secondary School 2013-2016
  • Students’ Council Emcee for the Students’ Council’s investiture, Bedok North Secondary School 2015
  • Vice-captain of Inter-house competition Managed the whole cohort during the event, Bedok North Secondary School 2015
  • School team member, Badminton Bedok North Secondary School 2013

Hobbies and Interests

  • Running/Fitness
  • Organizing Events (Planning and Budgeting
  • Creative Pursuits (Photography and videos)

LANGUAGES

English (Spoken & Written)
Chinese (Spoken & Written)

References

Ellisa, Supervisor, +65 9109 6929, The Clifford Clinic, 50 Raffles Place, #01-01, Singapore, 048623

Timeline

Patient Service Associate

The Clifford Clinic
02.2020 - Current

Maintenance and Support

SingEx Holdings Pte Ltd
11.2019 - 02.2020

Diploma - Business Intelligence and Analytics

Nanyang Polytechnic

GCE "O" Level - undefined

Bedok North Secondary School

Bachelor of Science - Business Analytics

Singapore University of Social Sciences

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