Wong Yoke Bin
Eldercare Programme Executive
Singapore
Summary
Versatile Programme Executive with over 8 years of experience in community-based services, specialising in programme design, service coordination, and personalised client support. Experienced in empowering underserved communities through education, outreach, and practical care. Known for delivering impactful, structured programmes that strengthen self-reliance and wellbeing, especially among caregivers and seniors. Skilled in one-to-one support, volunteer supervision, stakeholder engagement, and outcome reporting aligned with funding KPIs. Seeking opportunities in growth-focused environments that value fairness, collaboration, and sustainable impact.
Overview
10
10
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Eldercare Programme Executive
Cheng Hong Welfare Service Society
06.2025 - Current
- Oversees a caseload of over 400 eldercare beneficiaries, with approximately 100 active clients requiring ongoing assistance daily.
- Responds to daily walk-in or call-in client requests with timely, solution-focused support.
- Coordinates monthly food distribution logistics for over 400 households.
- Assist Afterlife Memorial Service operations, including a 24-hour hotline, body collection, cremation, burial arrangements, and pro bono cases.
- Manages and supervises a volunteer pool of over 30 individuals for on-the-ground support.
- Maintains accurate client documentation, ensuring compliance with audit and reporting requirements.
Executive
Dementia Singapore
02.2025 - 05.2025
- Facilitated CST (Cognitive Stimulation Therapy) and reminiscence programmes for seniors and Young-Onset Dementia clients.
- Developed dementia-friendly care plans with caregivers.
- Supervised junior staff and volunteers, ensuring effective programme delivery.
- Maintained accurate case records aligned with AIC reporting and funding KPIs.
Senior Assistant Programme Executive /Care Coordinator
Fei Yue Community Services
06.2022 - 01.2025
- Managed care coordination and case management for elderly residents in a Senior Group Home.
- Conducted post-discharge care reviews and collaborated with hospitals and CCMS.
- Led community engagement events and ACP outreach roadshows.
- Certified ACP Facilitator, supporting structured end-of-life care discussions.
Programme Office /Care Coordinator
Fei Yue Community Services
05.2017 - 06.2022
- Educates and assists the seniors to monitor their own health status e.g. Blood pressure and/or glucose monitoring, medication reminders etc.
- Assist with administrative aspects of the Senior Group Home, including service scheduling, coordination, and meticulous submission of data and indicators as required by regulatory authorities.
- Provide essential monitoring and support services to maintain seniors' overall health and safety within the Senior Group Home.
- Educate and assist seniors in monitoring vital health metrics, such as blood pressure, temperature and glucose levels, and offer timely medication reminders.
- Help seniors access necessary social and healthcare services, including meal services, home care, hospital admissions, and medical appointments, ensuring comprehensive care.
- Managed senior outings and events, overseeing logistics, communications, transportation, and financial arrangements for seamless execution.
Kitchen Assistant
Sweet Enchantment Pte Ltd
05.2015 - 04.2017
- Oversaw workstations, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Collaborated with team members to ensure smooth workflow during peak hours.
Education
Diploma - Counselling Skills
Academy of Human Development
Diploma - Family Life Education
Academy of Human Development
Certificate - Hospitality Level 2
Montfort Boys Town
Certificate - Hospitality Level 1
Montfort Boys Town
SPM - (O Level)
SMK Pusat Bandar Puchong (1)
Skills
- Personalised Home Visits & Client Needs Assessment
- Home Safety Oversight & Clinical Support Coordination
- Infection Prevention & Home Hygiene Management
- Crisis Management & Emergency Preparedness
- Programme Planning, Execution & Evaluation
- Regulatory Compliance & Case Documentation
- Financial & Billing Administration
- Volunteer Supervision & Stakeholder Engagement
- Community Outreach & Partnership Building
Accomplishments - Awards And Recognitions
Courage-To-Care Award, 12/2021, Jointly awarded by the Ministry of Social and Family Development (MSF) and The Courage Fund, Recognized for exceptional dedication and exceeding normal duties during the COVID-19 outbreak, serving at Fei Yue Community Services, Senior Group Home.
Certification
Certified General ACP Facilitator, 04/2019
Timeline
Eldercare Programme Executive
Cheng Hong Welfare Service Society
06.2025 - Current
Executive
Dementia Singapore
02.2025 - 05.2025
Senior Assistant Programme Executive /Care Coordinator
Fei Yue Community Services
06.2022 - 01.2025
Programme Office /Care Coordinator
Fei Yue Community Services
05.2017 - 06.2022
Kitchen Assistant
Sweet Enchantment Pte Ltd
05.2015 - 04.2017
SPM - (O Level)
SMK Pusat Bandar Puchong (1)
Diploma - Counselling Skills
Academy of Human Development
Diploma - Family Life Education
Academy of Human Development
Certificate - Hospitality Level 2
Montfort Boys Town
Certificate - Hospitality Level 1
Montfort Boys Town
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