Siti Zaleha Binte Abdullah
Summary
Twelve years of experience in direct work with children, youth, and young adults within primary, secondary, tertiary schools and in the community-based setting. A passionate and motivated individual offering knowledge of services in the preventive and intervention approach such as outreach and engagement, befriending and support, group work, and counselling.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Youth Worker, Programme Manager
Outreach, Development, and Mentoring, Tasek Jurong
11.2021 - Current
- Provided casework and counselling to medium and high-risk youth
- Conducted Intake Assessments
- Conducted assessments such as Children, Adolescents Needs and Strengths (CANS), Suicide Risk Screener, Depression Anxiety Stress Scales (DASS-Y)
- Guided by the Sector Specific Screening Guide (SSSG) and CANS for informed-decision making during casework and counselling, and interactions with youth
- Applied mindfulness-based counselling techniques to youth during sessions
- Worked with high-risk youth to address immediate safety needs, such as creating safety plans and coping techniques
- Facilitated psychoeducation to youth aimed at increasing intra and interpersonal skills
- Collaborated with the relevant parties (e.g., family members, schools, agencies) to enhance support for the youth
- Assessed and identified needs that the youth or their family require and provided appropriate referrals to other agencies (e.g., FSC, CPS) to provide the necessary support
- Maintained up-to-date records on all casework and counselling, enabling accurate monitoring of progress and appropriate case planning adjustments
- Prepared Social Reports when required
- Established and helmed the children (9-12 y.o) and youth (13-21 y.o) drop-in centres
- Oversaw and planned for the year-long schedule, including activities, programmes, and workshops at the drop-in centre for at-risk youth
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development under the drop-in centre
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among youth at the drop-in centre
Assistant Manager, Programme Manager
University Wellbeing Office, Nanyang Technological University, NTU
12.2019 - 11.2021
- Supervised the student organisation Peer Helping Programme (PHP), a group of 150 student volunteers called Peer Helpers, which promotes mental wellbeing to NTU students
- Oversaw all the PHP's programmes and ensured they align with the University's guidelines and the Office's scope of work
- Supervised all other components of the PHP programme, such as administrative, financial, and logistics support
- Oversaw PHP's massive recruitment drive, including publicity, interviewing, and handling of queries from students
- Conducted and facilitated workshops such as outreach and engagement skills to the Peer Helpers
- Evaluated and assessed suitable professionals and experts in giving monthly wellbeing talks to enhance knowledge and skills in the NTU community
- Strengthened the NTU community's awareness of healthy psychological wellbeing, positive self-care, and support-seeking mindset by organising campaigns and events in the University
- Collaborated with stakeholders, such as CHAT, SHINE, and the Health Promotion Board, to extend the awareness of available resources on mental wellbeing in Singapore
Youth Worker / Counselor
Singapore Children's Society
01.2012 - 12.2019
- Managed groups of at-risk youth in both community and school drop-in centres
- Provided preventive and intervention services such as workshops, mentoring, befriending, and counselling to at-risk youth
- Guided and mentored youth in capability-building through experiential learning and assisting in the drop-in operation
- Developed training content and conducted workshops for youth in strengthening their interpersonal and intrapersonal skills, such as emotional regulation and peer befriending techniques
- Oversaw events such as leadership camps, roadshows, forums, and campaigns
- Facilitated children and youth in group work discussions
- Mended the helpline and online chat (Tinkle Friend) service weekly to lonely and distressed primary school child
- Emceed and hosted formal and semi-formal events for the organisation
Assistant Collections Officer
Heritage Conservation Centre
10.2009 - 01.2012
- Assisted the collections officer with accessioning artifacts
- Assisted the photographers with handling artifacts during photography
- Conducted administrative duties such as data entry in Microsoft Excel
- Performed other duties such as organisation and upkeep documentation regularly
Patient Services Clerk
Singapore General Hospital
10.2007 - 01.2008
- Mended patient's registrations and appointments at the front counter
- Assisted the doctors during consultation, prepared the order for patient's blood test, and scheduled future appointments
- Managed a high volume of patients during peak periods, maintaining prompt and efficient service in a fast-paced environment
Waitress
Lavish Dine Catering Pte Ltd
06.2006 - 06.2007
- Served guests in fine dining cuisine
- Maintained customer satisfaction by clarifying questions about orders and attending to guests' needs
Sales Representative
American Express
04.2005 - 06.2005
- Expanded clientele by diligently presenting product offerings
- Maintained up-to-date knowledge of the products for informed decision-making during client interactions
Education
Masters in Counselling -
Monash University
Australia09.2023
Bachelor of Arts: Psychology, Organisational -
Murdoch University
Australia06.2018
Specialist Diploma: Psychology (Business & Counselling) -
School of Management (SMa)
Singapore01.2009
Certificate in Information Technology -
National Institute of Technical Education
Singapore04.2007
GCE 'O' -
Jurong West Secondary School
Singapore12.2004
PSLE -
Clementi Town Primary School
Singapore12.2000
Skills
- Casework
- Client Intakes
- Community outreach
- Community resource knowledge
- Counselling
- Home Visits
- Mentoring
- Project Management
Certification
- Youth Worker Training Programme – Workforce Skills Qualifications (2023)
- Children and Adolescent Needs and Strengths (CANS) certified – Social Service Institute (2018)
- Groupwork Skills – Singapore Association of Social Workers (2016)
- Working With Youths – Social Service Institute (2013)
- Delivering Impactful Training To Youths – Social Service Institute (2012)
Languages
English
Malay
Chinese
Others
Official opening of a youth drop-in space in a secondary school
Timeline
Youth Worker, Programme Manager
Outreach, Development, and Mentoring, Tasek Jurong
11.2021 - Current
Assistant Manager, Programme Manager
University Wellbeing Office, Nanyang Technological University, NTU
12.2019 - 11.2021
Youth Worker / Counselor
Singapore Children's Society
01.2012 - 12.2019
Assistant Collections Officer
Heritage Conservation Centre
10.2009 - 01.2012
Patient Services Clerk
Singapore General Hospital
10.2007 - 01.2008
Waitress
Lavish Dine Catering Pte Ltd
06.2006 - 06.2007
Sales Representative
American Express
04.2005 - 06.2005
Masters in Counselling -
Monash University
Bachelor of Arts: Psychology, Organisational -
Murdoch University
Specialist Diploma: Psychology (Business & Counselling) -
School of Management (SMa)
Certificate in Information Technology -
National Institute of Technical Education
GCE 'O' -
Jurong West Secondary School
PSLE -
Clementi Town Primary School
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