WENDY WONG
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Cum Service Crew
The Cherry Belt Pte Ltd (Wakey Wakey)
SINGAPORE
02.2023 - Current
- Handle reservations, serving customers by helping to take their orders, serve food and drink.
- Coordinated seating arrangements to maximize efficiency and accommodate special requests from guests.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day's business activities.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Cake Decorator Cum Service Crew
JING YUE PTE LTD (CHATERAISE)
SINGAPORE
01.2022 - 01.2023
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Boosted sales through suggestive selling of bakery products and promoting daily specials.
Administrative Clerk
R&D EQUIPMENT PTE LTD
SINGAPORE
12.2019 - 01.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Skills
- Customer Service
- Team Work Player
- Cash Handling, POS System
- Opening and closing duties
- Patience and Empathy
- Multitasking
Certification
WSQ - FOOD AND BEVERAGE SAFETY AND HYGIENE LEVEL 1 CERT
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Barista Cum Service Crew
The Cherry Belt Pte Ltd (Wakey Wakey)
02.2023 - Current
Cake Decorator Cum Service Crew
JING YUE PTE LTD (CHATERAISE)
01.2022 - 01.2023
Administrative Clerk
R&D EQUIPMENT PTE LTD
12.2019 - 01.2022