Sharmin Nishaa
Customer Service Executive
Johor Bahru
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Captain cum Service Crew
Young's Bar & Restaurant
08.2023 - 01.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Greeted new customers, discussed specials, and took drink orders.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Client Service Representative
HSBC
08.2021 - 07.2023
- Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution
- Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations
- Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility
- Ability to effectively manage own working day, by being ready and available to handle customers' enquiries efficiently
- Resourceful representative who consistently meets and exceeds productivity goal
- Proven capacity to troubleshoot issues to resolve quickly
- Maintains high professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
Client Service Executive
Standard Chartered Bank
02.2016 - 08.2016
- Developed and maintained existing client relationship and developed new client relationships
- Provided knowledgeable service and support for all customer needs
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Continually maintained and improved company's reputation and positive image in markets served
Customer Service Executive
RHB Bank Berhad
03.2015 - 02.2016
- Described product and service details to customers to provide information on benefits and advantages
- Received payment information from customers and implemented it carefully into system to alleviate errors
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks
Management Trainee
McDonald's
05.2013 - 06.2014
- Comfortably perform in guest facing environments
- Manage difficult or unhappy guest
- Technical understanding, troubleshooting and learning from experienced staff members
- Adhere to all company rules and food and safety codes
- Completing all assigned task and assisting with day-to-day operations
Cashier
KFC
06.2009 - 08.2009
- Provided face to face customer service and sales
- Performed opening midday and closing procedures
- Maintained sanitation, health, and safety standards in work areas
- Cleaned, stocked and restocked workstations and display cases
Cashier
Kenny Rogers
09.2008 - 11.2008
- Run Credit and debit cards, make changes for cash payments
- Provide general customer service
- Greet customers as they come in and resolve any complaints
Education
Bachelors in Medical Science - HONS
Management & Science University
01.2010 - 01.2013
Diploma in Medical Laboratory Technology - undefined
PTPL
01.2007 - 01.2010
Skills
MS Office (Word/Excel/Powerpoint)
CRM: Genesys / Oracle
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Complaint resolution
Adaptability and flexibility
Data entry
Call center experience
Customer relations
Problem resolution
Critical thinking
Decision-making
Team collaboration
Computer proficiency
Relationship building
Follow-up skills
Payment processing
Personal Information
Date of Birth: 05/03/89
Nature Watch
I love to seat around parks to nature watch on my free days to reset my mind.
Timeline
Captain cum Service Crew
Young's Bar & Restaurant
08.2023 - 01.2024
Client Service Representative
HSBC
08.2021 - 07.2023
Client Service Executive
Standard Chartered Bank
02.2016 - 08.2016
Customer Service Executive
RHB Bank Berhad
03.2015 - 02.2016
Management Trainee
McDonald's
05.2013 - 06.2014
Bachelors in Medical Science - HONS
Management & Science University
01.2010 - 01.2013
Cashier
KFC
06.2009 - 08.2009
Cashier
Kenny Rogers
09.2008 - 11.2008
Diploma in Medical Laboratory Technology - undefined
PTPL
01.2007 - 01.2010