Wendy Dione Oh Lee Fang
Summary
With over 27 years of experience in the banking industry, I have progressed from a clerical position at United Overseas Bank Ltd (formerly known as Overseas Union Bank) to my current role as Assistant Manager at KBC Bank N.V (Belgium Foreign Bank). Throughout my career, I have been responsible for back office operations, handling discrepancies, and acting as a liaison with various stakeholders including Treasury Dealers, Counterparties, Relationship Managers, Compliance Officers, Auditors, and Customers Peers. I have a proven track record of effectively managing daily office tasks by prioritizing and organizing them for timely completion. Been always eager to take on additional responsibilities to contribute to team success. My strong commitment to continuous learning and growth further enhances my work ethic and dedication.
Overview
30
30
years of professional experience
Work History
CDD Analyst - Customer Due Diligence
KBC Bank NV Singapore Branch
11.2023 - 03.2024
- Gathering all necessary CDD Documentations to perform due diligence check & to ensure it is align with AML/CFT policy & guidelines
- Coordinated with internal partners such as Relationship Managers, Compliance Team, other branches peers to obtain required information and applicable documentation related to client on-boarding and KYC production.
- Perform screening checks, assess screening results, evaluate and risk rating
- Reviewing all new account applications (Onboarding), Periodic Review and Trigger Events, ensuring all relevant documents are received, reviewed and any abnormalities to refer to the appropriate person
- Responsible for reviewing all customers account records on annual, 3 Yearly or 5 Yearly depending on the risk level of the customer
- Positive learning, taking own initiative and ensure cases assigned are being well managed and completed within stipulated time frame
- Enhanced data accuracy by meticulously validating and updating customer information in database.
Assistant Manager - Credit Support, Operations Department
KBC Bank NV Singapore Branch
07.2019 - 11.2023
- Internal transfer from Central Back Office to Credit Support was proposed & accepted
- Responsible for processing the administration of loan & fees transactions & preparation of Daily/monthly/quarterly reports
- Conduct New KYC and PKYC review for all customers which required to liaise with Compliance and Auditors to ensure compliance with policies imposed by Internal, Head Office and MAS
- Ability to multi-task, prioritize and manage daily workflow
- Full Commitment and strong work ethics
- Promptly implemented changes after receiving suggestions for improvement on work process
- Ability to cope with change easily and always maintain a good attitude & demonstrate keenness to learn new knowledge that was being shared with my peers
Senior Supervisor to Assistant Manager – Central Back Office
KBC Bank NV Singapore Branch
05.2007 - 07.2019
- Perform daily reconciliation / settlements of FX and MM transactions, positions etc ensuring all operational risks are managed
- Checking & Authorizing payment for various transactions pertaining to Treasury products & Inward / Outward Remittances
- Intraday trade matching versus the exchanges via different front office systems and source from brokers to make sure transactions are executed in timely and correct manner
- Liaising directly with counterparties, dealers and other operations groups to resolve unmatched issues
- Maintaining good relationship with Dealers and key stakeholders
- Ensured timely completion of regulatory reporting and prioritization of tasks based on urgency and importance.
Senior Assistant - Treasury & Derivatives Settlements
Natexis Singapore Branch
01.1997 - 05.2007
- Perform daily reconciliation of FX and MM transactions, positions etc ensuring all operational risks are managed
- Checking & Authorizing payment for various transactions pertaining to Treasury products & Inward / Outward Remittances
- Intraday trade matching versus the exchanges via different front office systems and source from brokers to make sure transactions are settled correctly
- Liaising directly with counterparties, dealers and other operations groups to resolve unmatched issues
- Maintaining good relationship with Dealers and key stakeholders
Admin Assistant
United Overseas Bank Ltd
07.1994 - 01.1997
- Company Overview: Formerly known as Overseas Union Bank Ltd
- Preparation & generation of daily, weekly, and monthly reports
- Processing of daily Loans transactions and counter transactions
- Handled basic office duties, such as answering phones, greeting visitors & delegated to other ad hoc task
- Managed paper filing by routing to various documents, taking messages and managing incoming and outgoing mail.
Education
NITEC (Certificate in Office Skills) -
ITE Bishan
Singapore06-1994
GCE ‘O' Level -
Bedok North Secondary School
Singapore12-1992
PSLE -
Yumin Primary School
Singapore01.1987
Skills
- MS Excel
- Microsoft Office Specialist Excel 2010 Expert
- Microsoft Access 2003
- PC Connect
- Murex System
- Data Collection & Analysis
- Meticulous
- Continuous improvement
Personal Information
Nationality: Singaporean
Externalcourses
- Effective Business Writing and Pronunciation
- Basic & Intermediary of Anti-Money Laundering Workshop
- WSQ Communication and Relationship Management – Supervisory
- Influencing Difficult Customers
- 5-5-5 People Leadership Program
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
CDD Analyst - Customer Due Diligence
KBC Bank NV Singapore Branch
11.2023 - 03.2024
Assistant Manager - Credit Support, Operations Department
KBC Bank NV Singapore Branch
07.2019 - 11.2023
Senior Supervisor to Assistant Manager – Central Back Office
KBC Bank NV Singapore Branch
05.2007 - 07.2019
Senior Assistant - Treasury & Derivatives Settlements
Natexis Singapore Branch
01.1997 - 05.2007
Admin Assistant
United Overseas Bank Ltd
07.1994 - 01.1997
NITEC (Certificate in Office Skills) -
ITE Bishan
GCE ‘O' Level -
Bedok North Secondary School
PSLE -
Yumin Primary School
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