Katelyn So
Summary
Dynamic individual with 15 years of hands-on experience in the financial industry through diverse career roles, initially in Human Resources before transitioning into Client Onboarding and Due Diligence. A talent for navigating challenges, strong problem-solving skills, and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset, and committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Due Diligence (Customer Onboarding & CDD Review)
KBC Bank NV Singapore Branch
09.2022 - Current
- Conduct thorough customer due diligence (CDD) for both new and existing accounts, fully adhering to AML, Combating the Financing of Terrorism (CFT), sanctions, and tax regulations and laws.
- Execute an ad-hoc gap analysis and implement necessary remediation actions in response to trigger events.
- Navigate public databases and internal systems to identify & verify due diligence information
- Identify missing CDD documentation and remediate as appropriate
- Conduct screening checks on clients and undertake follow-up research as required
- Built strong relationships with clients through consistent communication and a commitment to understanding their unique needs and concerns.
- Implement and oversee a periodic review schedule that aligns with the annual compliance plan.
- Managed multiple simultaneous projects while consistently meeting deadlines and maintaining exceptional attention to detail in all deliverables.
- Acting as the primary contact for corporate customers regarding e-banking services and Corporate SWIFT arrangements.
Senior Human Resource Officer
KBC Bank NV Singapore Branch
01.2016 - 08.2022
- Devised employee monitoring benefits records and staff policies for 56 employees company
- Conduct employee onboarding and process leave and benefits program, resolving all related issues
- Managed benefits administration processes to ensure timely enrollment updates and accurate record-keeping systems were maintained consistently throughout the year.
- Streamlined HR processes for efficiency, saving time and resources across the organization.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Managed complex employee relations issues, resolving conflicts and fostering positive workplace culture.
- Championed employee recognition programs that increased morale and fostered a culture of appreciation within the company.
- Collaborated with cross-functional teams on various projects related to diversity and inclusion efforts, creating a more inclusive work environment for all employees.
- Facilitated successful onboarding of new employees with comprehensive orientation programs and training materials.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Facilitated employee relations, benefits administration, and performance management initiatives to support workforce needs.
- Coordinated employee placements and administrative details.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Arranged air tickets and accommodations for employees on work trips efficiently and effectively.
- Processed reimbursement claims promptly.
- Managed corporate mobile administration for all corporate mobile subscribers, ensuring seamless communication and support.
Receptionist / Assistant Human Resource Administrator
KBC Bank NV Singapore Branch
12.2010 - 12.2015
- Welcome guests in a professional and friendly manner, guiding visitors to the appropriate person and office.
- Manage and direct incoming phone calls while organizing daily mail and deliveries to ensure proper distribution.
- Adopt stringent safety procedures and access control measures to guarantee the highest level of office security
- Streamline workflow by updating calendars, scheduling important meetings, and efficiently handling essential clerical and receptionist tasks.
Regular, Airframe Senior Technician
Republic of Singapore Air Force
07.1996 - 06.2006
- Conduct inspections, repairs, and maintenance on the airframe of UH-1H helicopters.
- Identify and troubleshoot issues related to airframe systems.
- Manage the aircraft servicing schedule and ensure proper documentation controls are followed.
- Completed preventive maintenance on set schedules.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
Education
Diploma - Mechanical Engineering
Ngee Ann Polytechnic
Singapore06.1998
Skills
- Corporate Client Support
- Customer Onboarding
- Ongoing KYC Evaluation
- Transaction Analysis
- Client Risk Assessment
- Regulatory Compliance
Certification
- Certificate in KYC/AML, International Compliance Association (ICA), 2022
- IHRP Certified Professional, Institute for Human Resource Professionals (IHRP), 2021
- Certified Human Resource Manager (CHRM), HRSingapore, 2020
- WSQ Advanced Certificate in Human Resource, SkillsFuture Singapore Agency, 2016
Personal Information
- Available: 2 months
- Nationality: Singaporean
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Customer Due Diligence (Customer Onboarding & CDD Review)
KBC Bank NV Singapore Branch
09.2022 - Current
Senior Human Resource Officer
KBC Bank NV Singapore Branch
01.2016 - 08.2022
Receptionist / Assistant Human Resource Administrator
KBC Bank NV Singapore Branch
12.2010 - 12.2015
Regular, Airframe Senior Technician
Republic of Singapore Air Force
07.1996 - 06.2006
Diploma - Mechanical Engineering
Ngee Ann Polytechnic
- Certificate in KYC/AML, International Compliance Association (ICA), 2022
- IHRP Certified Professional, Institute for Human Resource Professionals (IHRP), 2021
- Certified Human Resource Manager (CHRM), HRSingapore, 2020
- WSQ Advanced Certificate in Human Resource, SkillsFuture Singapore Agency, 2016
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